IT Clerk

Ingrid Millet Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Ingrid Millet Limited in Hong Kong seeks an IT Administrator to provide frontline support for head office and 60+ stores. You will assist with hardware, POS devices, networking basics, and software deployments across locations.

The role requires 1–2 years in IT support, a diploma/associate degree in IT, and solid Windows Office knowledge. Excellent communication and organizational skills are essential.

Qualifications

• Diploma or Associate Degree in Information Technology or related field.
• 1-2 years IT administrative or basic IT support experience.
• Experience in retail or multi-store operations is a strong plus; fresh graduates welcome.
• Solid knowledge of Windows OS, MS Office/Office 365, and basic hardware.

Responsibilities

• Provide administrative and frontline hardware/software support to head office and 60+ stores.
• Serve as first point of contact for routine IT queries and basic troubleshooting.
• Assist with hardware setup, POS terminals, printers, barcode scanners, and mobile devices.
• Maintain inventory records of IT equipment and licenses across locations.
• Process purchase orders, track vendor invoices, and prepare monthly reports.
• Coordinate with vendors for repairs and service delivery.
• Support IT manager with software deployments and system updates.

Skills

Windows OS

MS Office/Office 365

Computer hardware

Networking basics

POS systems

Education

Diploma or Associate Degree in Information Technology

Job description

Reporting directly to the IT Manager, you will provide administrative and frontline hardware/software support to our head office and 60+ retail store locations. You will be a crucial point of contact for routine technical queries, hardware setup, and department administrative tasks.

Key Responsibilities

Hardware & Device Management: Assist with setting up, configuring, and maintaining computer hardware, POS terminals, printers, barcode scanners, and mobile devices for retail stores and head office staff.

Store IT Support: Serve as the first point of contact for daily IT inquiries from store staff; perform basic troubleshooting and elevate complex issues to vendors or senior IT personnel.

Inventory & Asset Control: Keep detailed records of IT equipment, hardware warranties, software licenses, and device assignments across all locations.

Department Administration: Handle administrative duties for the IT team, including processing purchase orders, tracking vendor invoices, preparing monthly reports, and organizing files.

Vendor Coordination: Liaise with external vendors and service providers for equipment repairs, maintenance schedules, and broadband/telecom services.

General Support: Assist the IT Manager with ad-hoc projects, software deployments, and system updates as required.

Requirements

Education

Diploma or Associate Degree in Information Technology, Computer Science, or a related discipline.

Experience

1-2 years of experience in IT administrative or basic IT support roles (Experience in retail or multi-store operations is a strong plus; fresh graduates with strong enthusiasm are welcome).

Skills

Solid understanding of Windows OS, MS Office/Office 365, and standard computer hardware.

Basic knowledge of networking concepts (routers, Wi-Fi, LAN setup).

Familiarity with POS systems or retail IT infrastructure is preferred.

Attributes

Good communication skills, organized, detail-oriented, and able to work independently under supervision.

We are a leading international medical aesthetic group with strong retail presence in Hong Kong. In order to strengthen our services and cope with our business expansion, we are seeking an experienced professional to join our team.