Insurance Client Services & Enquiries Lead

AXA Group; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

AXA Hong Kong and Macau is seeking a customer service professional to support intermediate corporate clients on policy administration, claims and complaints. You will liaise with involved parties to ensure timely responses and maintain service quality.

With 2-3 years in insurance customer servicing, you will prepare performance reports, collect feedback, and participate in process improvements while working under pressure and independently.

Qualifications

• Bachelor degree holder preferable.
• 2-3 years' experience in insurance customer servicing.
• Basic understanding of the distribution of life and health insurance businesses.
• Excellent communication interpersonal skills; with good client-centric mindset.
• Able to work independently and under pressure.
• Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Provide enquiry support to intermediate corporate client on policy administration, claim and complaints
• Follow up and liaise with relevant parties to ensure timely and quality responses to enquiries
• Prepare performance reports to monitor SLAs and service standards
• Collect feedback reflect customer needs and expectation to the Company
• Follow and propose changes to streamline process and meet customer expectation
• Participate in projects and system enhancements to enhance team efficiency and service level

Skills

Interpersonal skills

Client-centric mindset

Education

Bachelor degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

AXA Hong Kong and Macau is seeking a customer service professional to support intermediate corporate clients on policy administration, claims and complaints. You will liaise with involved parties to ensure timely responses and maintain service quality.

With 2-3 years in insurance customer servicing, you will prepare performance reports, collect feedback, and participate in process improvements while working under pressure and independently.