Policy Services Associate: Insurance Admin & Reporting

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

AXA Hong Kong and Macau is seeking an administrative coordinator in the Employee Benefits team to support policy setup, document handling, billing and reporting.

The role emphasizes meeting turnaround times, accuracy, and delivering service to intermediaries and internal departments. Fresh graduates are welcome, with good English and Chinese and strong organizational skills. Proficiency in MS Office is required, and you will assist in projects and test case preparation.

Qualifications

• Fresh graduates welcome.
• Good interpersonal skill and service attitude.
• Good administrative and organizing skill.
• Good command of both spoken and written English and Chinese.
• Basic PC skills in MS Office including Word and Excel.

Responsibilities

• Responsible for employee benefits policies, system setups, contracts and policy documents.
• Prepare bills and follow up on reports.
• Meet service turnaround time to achieve targets (productivity and accuracy).
• Provide other administrative support to the department.
• Follow up requests from intermediaries and internal departments to meet customers' expectations.
• Assist in projects and user acceptance test cases preparation and execution.
• Perform other related duties and ad hoc tasks to support the operation of the department.

Skills

Interpersonal skills

Customer service

Organizational skills

English & Chinese

MS Office

Education

Diploma or above

Job description

AXA Hong Kong and Macau is seeking an administrative coordinator in the Employee Benefits team to support policy setup, document handling, billing and reporting.

The role emphasizes meeting turnaround times, accuracy, and delivering service to intermediaries and internal departments. Fresh graduates are welcome, with good English and Chinese and strong organizational skills. Proficiency in MS Office is required, and you will assist in projects and test case preparation.