Customer Service Officer

AXA Group; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

AXA Hong Kong and Macau is looking for a customer service professional to support day-to-day operations at our centres and handle customer enquiries. You will help maintain high service standards for internal and external clients in a fast-paced environment.

The ideal candidate has at least a Form Six education, IIQA qualifications, 2+ years in life insurance, strong communication skills in English and Chinese, including Mandarin, and a proven team player who can handle admin tasks and reporting.

Qualifications

• At least Form Six or above.
• IIQA qualification on Paper 1, 2, 3 & 5.
• At least 2 years or above working experience in life insurance.
• Solid experience in service centre and strong customer service skill.
• Good team player.
• Good interpersonal and communication skills to handle both internal and external customers.
• Able to perform general administrative work.
• Excellent command of English and Chinese, including Mandarin.

Responsibilities

• Assist day-to-day activities at customer service walk-in centres and customer enquiry to maintain smooth and good customer service standard to both internal and external customers
• Achieve department goals and service standard
• Support projects/initiatives related to customer service and fraud control
• Perform follow up actions after enquiry
• Need support reception duty occasionally
• Performed outbound calls to clients for follow up service
• Able to perform administration work and reporting

Skills

Customer service

Interpersonal skills

Communication skills

Administrative tasks

English & Mandarin

Education

Form Six or above

IIQA qualification on Paper 1-5

2+ years life insurance experience

Job description

Responsibilities:

• Assist day-to-day activities at customer service walk in centres and customer enquiry to maintain smooth and good customer service standard to both internal and external customers
• Achieve department goals and service standard
• Support projects/initiatives related to customer service and fraud control
• Perform follow up actions after enquiry
• Need support reception duty occasionally
• Performed outbound calls to clients for follow up service
• Able to perform administration work and reporting

Qualifications:

• At least Form Six or above
• Need to have IIQA qualification on Paper 1, 2, 3 & 5
• At least 2 years or above working experience in life insurance
• Solid experience in service centre and strong customer service skill
• Good team player
• Good interpersonal and communication skills to handle both internal and external customers
• Able to perform general administrative work
• Excellent command of both written and spoken English and Chinese, included acceptable command in Mandarin

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.