Infra Support

PURESOFTWARE SDN. BHD.; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Benefits offered by this job

Health insurance

Performance bonuses

Job summary

PURESOFTWARE SDN. BHD. is seeking an experienced Infrastructure Support Engineer to manage and support enterprise infrastructure in an insurance-focused environment. You will handle Windows/Linux servers, cloud resources, and monitoring across critical systems.

Responsibilities include incident resolution, patching, backups, and connectivity troubleshooting, with emphasis on ITIL-aligned processes and collaboration with application, database, and security teams.

Qualifications

• Experience administering Windows Server 2016/2019/2022.
• Experience with Linux (RHEL/CentOS/Ubuntu).
• Proficient with VMware vSphere/Hyper-V.
• Skilled in storage technologies (SAN/NAS).
• Knowledge of cloud platforms: Azure and AWS.
• Scripting in PowerShell, Bash or Python.
• Familiar with infrastructure monitoring tools.
• Understanding ITIL incident/problem/change management.
• Active Directory, DNS, DHCP, and group policies management.
• Insurance domain experience with policy administration systems like Guidewire/Duck Creek/Majesco歓迎.

Responsibilities

• Provide L2/L3 support for infrastructure incidents, service requests, and problem management.
• Administer Windows/Linux servers, virtualization platforms, and cloud infrastructure.
• Monitor production environments to ensure high availability and performance.
• Support insurance applications, policy administration systems, claims platforms, and middleware.
• Perform system upgrades, patch management, vulnerability remediation, and backups.
• Troubleshoot server, network, storage, DB connectivity, and application issues.
• Manage Active Directory, DNS, DHCP, and group policies.
• Support cloud environments such as Azure and AWS.
• Work with monitoring tools (Dynatrace, SolarWinds, Nagios, Splunk, AppDynamics, Zabbix).
• Participate in incident, problem, and change management processes following ITIL guidelines.
• Collaborate with application, database, security and business teams for issue resolution.
• Maintain infrastructure documentation, SOPs, and disaster recovery procedures.
• Support compliance and security requirements specific to the insurance industry.

Skills

Windows Admin

Linux Admin

VMware/Hyper-V

Storage Technologies

Azure / AWS

PowerShell

Bash

Python

Monitoring tools

AD/DNS/DHCP/Group Policy

Incident Management

Problem Management

Change Management

ITIL framework

SQL/Oracle basics

Insurance domain knowledge

Tools

Dynatrace

SolarWinds

Nagios

Splunk

AppDynamics

Zabbix

Job description

We are seeking an experienced Infrastructure Support Engineer to manage, maintain, and support enterprise infrastructure environments supporting critical insurance applications. The ideal candidate should have expertise in server administration, cloud platforms, network support, IT operations, incident management, and infrastructure monitoring within an insurance domain environment.

Key Responsibilities

• Provide L2/L3 support for infrastructure incidents, service requests, and problem management.

• Administer and support Windows/Linux servers, virtualization platforms, and cloud infrastructure.

• Monitor and maintain production environments to ensure high availability and performance.

• Support insurance applications, policy administration systems, claims processing platforms, and associated middleware.

• Perform system upgrades, patch management, vulnerability remediation, and backups.

• Troubleshoot server, network, storage, database connectivity, and application issues.

• Manage Active Directory, DNS, DHCP, Group Policies, and user access controls.

• Support cloud environments such as Microsoft Azure or AWS.

• Work with monitoring tools such as Dynatrace, SolarWinds, Nagios, Splunk, AppDynamics, or Zabbix.

• Participate in incident, problem, and change management processes following ITIL guidelines.

• Collaborate with application, database, security, and business teams for issue resolution.

• Maintain infrastructure documentation, SOPs, and disaster recovery procedures.

• Support compliance and security requirements specific to the insurance industry.

Required Skills

Infrastructure & Systems

• Windows Server 2016/2019/2022 Administration

• Linux (RHEL/CentOS/Ubuntu)

• VMware vSphere/Hyper-V

• Storage Technologies (SAN/NAS)

Cloud & Automation

• Microsoft Azure / AWS

• PowerShell, Bash, Python scripting

• Infrastructure monitoring and alerting tools

Networking

• TCP/IP, DNS, DHCP

• VPN, Firewall, Load Balancers

• Network troubleshooting

IT Service Management

• Incident Management

• Problem Management

• Change Management

• ITIL Framework

Database Knowledge

• SQL Server / Oracle basics

• Database connectivity troubleshooting

Insurance Domain Experience

• Understanding of Insurance Policy Administration Systems.

• Exposure to Claims Management, Underwriting, Premium Processing, and Customer Portals.

• Familiarity with insurance business workflows and regulatory compliance requirements.

• Experience supporting core platforms such as Guidewire, Duck Creek, Majesco, TIA, or PolicyCenter is preferred.