Information Technology Officer

The American Club Hong Kong; Hong Kong; On-site; HKD 320,000 - 520,000; Full time

Benefits offered by this job

Transportation allowance

Job summary

The American Club Hong Kong seeks an Information Technology Officer to lead IT and AV operations for events and club facilities, and to support the Director of Information Technology in project delivery.

Responsibilities include managing staff and contractors, budgets, and end-user support, as well as ensuring AV systems are maintained, documented, and updated with the latest procedures and training for members and staff.

Qualifications

• Bachelor’s degree / Diploma / Certificate in IT or equivalent discipline.
• At least 5 years of working experience in IT support and projects and 3 years of working experience in AV system setup and support.
• Excellent organizational / time management / analytical skills.
• Possess excellent knowledge in operating and managing AV systems.
• Strong communication in English and Cantonese.

Responsibilities

• Oversee IT and AV operations for events and club facilities.
• Assist IT Director in managing IT/AV projects and budgets.
• Manage staff, contractors, and end users for timely service delivery.
• Provide regular IT/AV training and maintain up‑to‑date user manuals.

Skills

IT support

AV setup

Communication

Education

IT degree / diploma

Tools

AV systems

Networking

Job description

The Information Technology Officer oversees all IT and Audio-Visual (AV) operations within the club, supporting events and in-house facilities. This role assists the Director of Information Technology in managing and monitoring IT and AV-related projects. The officer works closely with all departments and members to provide comprehensive technical support.

Job Description

Manage setup works and provide support services for all AV facilities for events and both Clubs Assist the F&B Service Manager in the day-to-day operations

Manage the staff/contractors/consultants/members and end users to ensure IT and AV events / Maintenance / Projects are on schedule and within budget

Manage IT equipment, setup, networks, backup and status reports for factory, office, and dormitory facilities

General IT administration (OS installation, system troubleshooting, virus protection) and status report (Network performance, net activity record, new requests)

Assist Director of Information Technology to manage IT and AV contractors to ensure their serveries level meets the maintenance and project requirements

Maintain the user manual and related documents for IT and AV systems are up to date

Provide regular IT and AV systems training to end users and teammates

Evaluate software and hardware for internal IT infrastructure & enhancing company productivity

Senior Management and C-suite support

Qualifications & Skills

Bachelor’s degree / Diploma / Certificate in IT or equivalent discipline

At least 5 years of working experience in IT support and projects and 3 years of working experience in AV system setup and support

Excellent organizational / time management / analytical skills

Possess excellent knowledge in operating and managing AV systems

Ability to plan, organize and implement Audio/Visual solutions for both Club and Private events. Positive and enthusiastic attitude

Strong and effective communication skills, good command of spoken and written English and Cantonese

Strong security sense on phishing emails and identify potential cyber security threats for users

Good problem-solving and communication skills, and a good team player

Working Location: Central & Tai Tam (Transportation allowance applies)

The American Club offers one of the most diverse and unique working environments for hospitality professionals in Hong Kong. With two locations in Central and Tai Tam, we provide a gathering place for social, recreational and business activities for Members and their families. As one of our employees, you will be part of a dedicated team working for a “Platinum Club of the World”.

We are looking for individuals with lots of enthusiasm who are team orientated with positive attitude.

What can I earn as an Information Technology Officer