IT Assistant

Mandarin Oriental, Hong Kong; Hong Kong; On-site; HKD 246,000 - 257,000; Full time

Job summary

Mandarin Oriental, Hong Kong is seeking an ITAssistant to join the Information Systems team in Hong Kong. The role focuses on day-to-day colleague IT support and second-line guest support, reporting to the Cluster Director of IT.

The position is based at the Mandarin Oriental, Hong Kong within the Information Systems Department. The ITAssistant will install and configure hardware and software, monitor systems, troubleshoot faults, support new applications, and liaise with vendors to meet hotel

Qualifications

• Diploma holder of relevant disciplines or above.
• Minimum 2 years’ experience of the same capacity in international 5-star luxury hotels.
• Well organized and structured.
• Strong communication and interpersonal skills, open mind of different culture, friendly, approachable and sociable.
• Motivational with enthusiastic character with excellent listening skills.
• Good command in English, knowledge in other languages is an advantage.

Responsibilities

• Installing and configuring computer hardware operating systems and applications.
• Monitor and maintain the computer systems and networks of an organisation.
• Troubleshooting workstations problems and diagnosing and solving hardware/software faults.
• Providing support, including procedural documentation.
• Supporting the roll-out of new applications.
• Responding within reasonable time to all support calls.
• Prioritizing and managing many open cases at one time.
• Provide full range of network support and administration services including hardware and software, LAN/WAN infrastructure, IP Telephony, systems and applications.
• Maintain an updated log of all issues.
• Liaise with local vendors and suppliers as required to meet the requirements and requests of our operations and guests.
• Communicate all important information to management and colleagues.
• Other activities as deemed appropriate by the IT&T Manager and Cluster Director of IT.

Education

Diploma holder or above

Job description

Mandarin Oriental, Hong Kong is looking for an ITAssistant to join our Information Systems team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the Mandarin Oriental, Hong Kong within Information Systems Department in Hong Kong, the ITAssistant is responsible for day-to-day colleague IT support and second line guest support. The ITAssistant reports to theCluster Director of IT.

As ITAssistant, you will be responsible for the following duties:

• Installing and configuring computer hardware operating systems and applications
• Monitor and maintain the computer systems and networks of an organisation
• Troubleshooting workstations problems and diagnosing and solving hardware/software faults
• Providing support, including procedural documentation
• Supporting the roll-out of new applications
• Responding within reasonable time to all support calls
• Prioritizing and managing many open cases at one time
• Provide full range of network support and administration services including hardware and software, LAN/WAN infrastructure, IP Telephony, systems and applications
• Maintain an updated log of all issues
• Liaise with local vendors and suppliers as required to meet the requirements and requests of our operations and guests
• Communicate all important information to management and colleagues
• Other activities as deemed appropriate by the IT&T Manager and Cluster Director of IT.

As ITAssistant, we expect from you:

• Diploma holder of relevant disciplines or above
• Minimum 2 years’ experience of the same capacity in international 5-star luxury hotels.
• Well organized and structured
• Strong communication and interpersonal skills, open mind of different culture, friendly, approachable and sociable
• Motivational with enthusiastic character with excellent listening skills
• Good command in English, knowledge in other languages is an advantage.
• Our commitment to you
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?

More Job Information

Salary

• 22000 - 23000 / MONTH

Job Function

• 餐飲 · 酒店 - 其他職位

Location

• 中環

Education

• 文憑或相等程度