Incident Management Specialist

Michael Page International (Hong Kong) Limited; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary and benefits package

Professional experience in incident management

Supportive work environment

Job summary

A leading recruitment consultancy in Hong Kong is seeking an Incident Management Officer to oversee critical incidents and ensure timely resolutions. The successful candidate will manage incident queues using tools like Jira and will work closely with management during major incidents. The ideal candidate has a bachelor's degree in IT or Business, with at least 3 years of experience in incident management. This temporary role offers a competitive salary within a collaborative environment in Causeway Bay.

Qualifications

• Minimum 3 years' experience in incident management or IT operations.
• Strong skills in Excel for data analysis and reporting.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Monitor and manage Jira incident queues for timely resolution.
• Act as the escalation point for critical incidents.
• Prepare post-incident reports and provide real-time updates.

Skills

Analytical skills

Stakeholder management

Problem-solving

Excel proficiency

Bilingual in English and Chinese

Education

Bachelor's degree in IT, Business, or related discipline

Tools

Jira

Micro Focus ALM

SMAX

Job description

A leading recruitment consultancy in Hong Kong is seeking an Incident Management Officer to oversee critical incidents and ensure timely resolutions. The successful candidate will manage incident queues using tools like Jira and will work closely with management during major incidents. The ideal candidate has a bachelor's degree in IT or Business, with at least 3 years of experience in incident management. This temporary role offers a competitive salary within a collaborative environment in Causeway Bay.