Incident Management Officer

Michael Page International (Hong Kong) Limited; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary and benefits package

Professional experience in incident management

Supportive work environment

Job summary

A leading recruitment consultancy in Hong Kong is seeking an Incident Management Officer to oversee critical incidents and ensure timely resolutions. The successful candidate will manage incident queues using tools like Jira and will work closely with management during major incidents. The ideal candidate has a bachelor's degree in IT or Business, with at least 3 years of experience in incident management. This temporary role offers a competitive salary within a collaborative environment in Causeway Bay.

Qualifications

• Minimum 3 years' experience in incident management or IT operations.
• Strong skills in Excel for data analysis and reporting.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Monitor and manage Jira incident queues for timely resolution.
• Act as the escalation point for critical incidents.
• Prepare post-incident reports and provide real-time updates.

Skills

Analytical skills

Stakeholder management

Problem-solving

Excel proficiency

Bilingual in English and Chinese

Education

Bachelor's degree in IT, Business, or related discipline

Tools

Jira

Micro Focus ALM

SMAX

Job description

• Opportunity to manage critical incidents in a high-impact project
• Work with leading tools like Jira, ALM, and SMAX

About Our Client

Our client is part of the Technology & Telecoms industry and operates as a large organization with a focus on delivering innovative digital solutions. The company is committed to providing high-quality services and maintaining operational excellence.

Job Description

• Monitor and manage Jira incident queues for timely resolution
• Act as the escalation point for critical incidents and liaise with managers
• Provide real‑time updates during major incidents and prepare post‑incident reports
• Maintain accurate incident logs and dashboards for performance tracking
• Analyse trends and recurring issues to recommend preventive measures
• Support audits and compliance activities related to incident management
• Participate in triage meetings and contribute to service improvement initiatives

The Successful Applicant

• Bachelor's degree in IT, Business, or related discipline
• Minimum 3 years' experience in incident management or IT operations
• Hands‑on experience with Jira, Micro Focus ALM, and SMAX tools
• Strong Excel skills for reporting and data interpretation
• Excellent analytical, problem‑solving, and stakeholder management abilities
• Ability to work under pressure and manage multiple priorities
• Proficient in English and Chinese (Cantonese and Putonghua)

What's on Offer

• Competitive salary and benefits package
• Opportunity to work in a leading Technology & Telecoms organization.
• Temporary role offering valuable professional experience in incident management.
• Collaborative and supportive work environment in Causeway Bay.

If you are ready to take on this exciting opportunity as an Incident Management Officer, apply now to join a respected and established organization in the Technology & Telecoms industry.