Senior Network Operations & Incident Lead

Swing Consulting Ltd.; Hong Kong; On-site; HKD 450,000 - 600,000; Full time

Job summary

A prominent consulting firm in Hong Kong seeks an experienced network support professional to manage incidents and provide advanced troubleshooting for telecommunications operations. The ideal candidate will have strong hands-on experience, ideally with CCIE certification, and will work across teams to resolve customer issues efficiently. Candidates should have excellent presentation skills and the ability to function in high-pressure environments while providing detailed analytical insights and solutions.

Qualifications

• 8+ years relevant experience in a network/IT Operations or Technology support environment.
• CCIE (Lab) preferred; minimum CCNP or equivalent for Engineer level.
• Experience with L2 and L3 network technologies.

Responsibilities

• Handle technical tickets of all Incident and Fault at Customer’s NOC.
• Troubleshoot & resolve incidents within SLA.
• Collaborate with teams to deliver improved Operations KPI.

Skills

Troubleshooting & resolving incidents

Collaboration with cross-functional teams

Advanced level troubleshooting

Presentation skills

Education

BSEE/CS or equivalent

Tools

Cisco TAC

HP TeMip

Splunk

Python

Job description

A prominent consulting firm in Hong Kong seeks an experienced network support professional to manage incidents and provide advanced troubleshooting for telecommunications operations. The ideal candidate will have strong hands-on experience, ideally with CCIE certification, and will work across teams to resolve customer issues efficiently. Candidates should have excellent presentation skills and the ability to function in high-pressure environments while providing detailed analytical insights and solutions.