In-house Security Officer

Mandarin Oriental; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

MOstay complimentary nights

Health benefits for colleagues

Retirement plans

Job summary

Mandarin Oriental The Landmark, Hong Kong is seeking an In-house Security Officer to join our Security team at the landmark property. Based at The Landmark, you will uphold corporate standards, project a professional image to guests, and support a safe environment for staff and visitors.

Ideally you bring at least 1 year of experience in international 5-star hotels, strong communication and interpersonal skills, and a good command of English.

Qualifications

• 1 year of experience in international 5-star luxury hotels.
• Strong communication and interpersonal skills for guest interaction.
• Good command of English; other languages are an advantage.

Responsibilities

• Maintain and uphold hotel and department standards at all times.
• Project a professional, confident and reassuring image to guests and colleagues.
• Ensure high levels of guard tour patrol compliance.
• Respond promptly to security and safety incidents and emergencies.
• Participate in all emergency drills as directed by the Security Manager.
• Familiar with emergency systems and equipment, such as fire alarms and extinguishers.
• Control access at hotel checkpoints and register visitors, contractors and suppliers.

Skills

Communication skills

Interpersonal skills

English proficiency

Cultural awareness

Job description

Mandarin Oriental The Landmark, Hong Kong is looking for an In-house Security Officer to join our Security team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, Mandarin Oriental The Landmark, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travellers alike with its 109 spacious rooms and suites designed by Joyce Wang. Recognised as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About The Job

Based at Mandarin Oriental The Landmark, Hong Kong within Security Department in Hong Kong, the In-house Security Officer is responsible for maintaining and upholding corporate standards at all times. The In-house Security Officer reports to the Security Manager.

As In-house Security Officer, you will be responsible for the following duties:

• Perform established duties and assignments, ensuring that Hotel and Departmental standards are strictly and consistently maintained.
• Project an impeccable professional, confident, efficient and reassuring image to all Hotel guests, patrons, visitors and colleagues alike.
• Ensures high levels of guard tour patrol compliance.
• Immediate response to security and safety occurrences (e.g. incidents and accidents).
• Participate in all emergency drills (planned and unplanned) as directed by the Security Manager.
• Be familiar with all emergency systems (e.g. Fire alarm systems) and equipment (Fire extinguishers etc).
• Ensure the unimpeded and safe movement of VIP guests into, through and out of the Hotel.
• Carry out access controls at established Hotel check points (Colleague Entrance and the Loading Bay).
• Carry out stringent vetting of visitors; contractors and suppliers, scrutinising all forms of identification.
• Registration of all visitors, contractors and suppliers. Issue visitor passes according to colour coded areas.

As In-house Security Officer, We Expect From You

• Minimum 1 year’s experience of the same capacity in international 5-star luxury hotels.
• Strong communication and interpersonal skills, open mind of different culture, friendly, approachable and sociable
• Motivational with enthusiastic character with excellent listening skills
• Good command in English, knowledge in other languages is an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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