Impactful Community Sports Operations Coordinator

Kai Tak Sports Park; Hong Kong; Presencial; HKD 201.000 - 312.000; Jornada completa

Descripción de la vacante

Kai Tak Sports Park is seeking a Coordinator - Community Sport Operations to support daily operations at Kai Tak Arena and Youth Sports Ground. You will ensure facilities are clean, coordinate bookings, and deliver a positive customer experience.

The role requires 1–2 years in venue operations, familiarity with EMS/VBS, and a service-oriented approach. A 5-day shift roster including weekends/public holidays is possible. Full-time position at a sports/entertainment venue.

Formación

• Higher Diploma or above, with 1–2 years of relevant venue operations experience.
• Experience in usher service or front-of-house/event operations preferred.
• Experience managing a booking system and event management system (EMS, VBS).
• Service-oriented with professional customer service skills.
• Willing to work on a 5-day shift roster, including weekends and public holidays.

Responsabilidades

• Perform information counter duties and respond to difficult or emergency situations.
• Manage the booking elements of facilities and assist with transactions.
• Maintain smooth operation of the venues and events by delivering excellent customer services.
• Manage the turnaround times between bookings.
• Support the Setup teams with set-ups as required.
• Communicate with relevant departments on customer feedback to review possible remedial actions and future improvements.
• Provide usher service, operation, and event support.
• Handle ad-hoc tasks as assigned.

Conocimientos

Customer service

Front-of-house operations

Venue operations

Educación

Higher Diploma or above

Herramientas

EMS

VBS

Descripción del empleo

Kai Tak Sports Park is seeking a Coordinator - Community Sport Operations to support daily operations at Kai Tak Arena and Youth Sports Ground. You will ensure facilities are clean, coordinate bookings, and deliver a positive customer experience.

The role requires 1–2 years in venue operations, familiarity with EMS/VBS, and a service-oriented approach. A 5-day shift roster including weekends/public holidays is possible. Full-time position at a sports/entertainment venue.