Impact-Driven Operations Analyst (Insurance)
CTF Life
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Job summary
Chow Tai Fook Life Insurance Company Limited in Hong Kong seeks a seasoned Business Analyst to uplift operations and customer experience by partnering with managers and cross-functional teams to deliver transforming initiatives.
You will analyze processes, collect requirements, and develop business cases for automation while managing stakeholders and risks, ensuring projects align with regulatory and business goals.
Qualifications
- Bachelor's degree in Business Administration, Management, or related field.
- At least 5 years as a Business Analyst, preferably in life insurance operations.
- Experience eliciting requirements and translating them into delivery plans.
- Familiar with project management methodologies and tools.
- Strong stakeholder management, communication across teams.
Responsibilities
- Analyze business processes to identify improvements and efficiencies.
- Conduct data analysis to uncover trends and root causes.
- Document requirements and build business cases for initiatives.
- Develop and maintain project plans, scope, and deliverables.
- Monitor KPIs and report progress to management.
- Support change management and training activities.
- Coordinate with internal teams and vendors to optimize resources.
- Collaborate to integrate changes into BAU operations.
Skills
Education
Tools
Job description
Chow Tai Fook Life Insurance Company Limited in Hong Kong seeks a seasoned Business Analyst to uplift operations and customer experience by partnering with managers and cross-functional teams to deliver transforming initiatives.
You will analyze processes, collect requirements, and develop business cases for automation while managing stakeholders and risks, ensuring projects align with regulatory and business goals.
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