Hong Kong Client Experience & Digital Banking Specialist

Leadingnation; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Job summary

Leadingnation is seeking an Officer, Client Service Specialist in Hong Kong to coordinate client service operations and enhance digital banking adoption. This role requires a Bachelor’s degree, customer service and sales experience, along with clear communication skills. Responsibilities include managing banking transactions, coordinating resources in the branch, and fulfilling clients' needs while ensuring compliance with regulations. This position offers an opportunity to contribute to branch success with a focus on customer experience.

Qualifications

• Bachelor's or university degree or equivalent experience.
• Experience in customer service, sales and/or reference in branches.
• Consistently demonstrates clear and concise written and verbal communication.

Responsibilities

• Coordinate the application of the Attention and Operation Model in Branch.
• Fulfill clients’ necessities while providing an exceptional client experience.
• Perform efficient and accurate banking transactions.

Skills

Customer service

Sales

Digital banking solutions

Communication

Education

Bachelor's or university degree

Job description

Leadingnation is seeking an Officer, Client Service Specialist in Hong Kong to coordinate client service operations and enhance digital banking adoption. This role requires a Bachelor’s degree, customer service and sales experience, along with clear communication skills. Responsibilities include managing banking transactions, coordinating resources in the branch, and fulfilling clients' needs while ensuring compliance with regulations. This position offers an opportunity to contribute to branch success with a focus on customer experience.