High-Touch Premium Membership Growth Lead

Rosewood Hotel Group; Hong Kong; On-site; HKD 800,000 - 1,300,000; Full time

Job summary

Rosewood Hotel Group in Hong Kong seeks a senior sales professional to drive patronship revenue through high-touch acquisition and retention across luxury memberships and experiences.

You will own end-to-end sales cycles, build a premium engagement journey, leverage events and referrals, and partner with influencers to expand the patron network while delivering exceptional client care.

Qualifications

• Minimum of 8 years of proven track record in high-touch sales (private clubs, hospitality, luxury lifestyle, wellness, or premium memberships).
• Confident with HNWI relationship-building, consultative selling, and event-led acquisition.
• Polished communication, discretion, and ability to deliver premium patron experiences.
• Fluency in English, Mandarin and Cantonese.

Responsibilities

• Plan and execute sales tactics to achieve the annual patronship sales target, measured by total revenue and mix across patronship types.
• Own the end-to-end patronship sales cycle: prospecting, qualification, consultations/tours, proposal, closing, onboarding, and post-join follow-up.
• Build and manage a robust pipeline; maintain accurate records and activity logs to ensure consistent follow-through and conversion.
• Identify, target, and convert High Net Worth Individuals using tailored outreach strategies aligned with patron motivations and lifestyle profiles.
• Develop strong relationships with key influencers and connectors to generate warm introductions and referrals.
• Represent the Academy professionally in high-touch environments, ensuring a premium sales and service approach.
• Drive referral growth through well-designed patron-get-patron initiatives and partner activations.
• Curate and host HKGTA-exclusive acquisition events and trial experiences tailored to target demographics.
• Track event ROI and conversion outcomes, continuously refining event themes, guest lists, and follow-up cadence.
• Build diverse, like-minded communities within HKGTA by developing connection points (interest-based groups, social touchpoints, family activities, corporate networking).
• Develop and execute a patron engagement strategy that increases enquiries, reservations, on-site spending, repeat visits, and long-term loyalty.
• Manage contact strategies with patrons using insights and preferences to create a differentiated experience journey and proactive touchpoints.
• Identify corporate opportunities and design sales campaigns/packages suited to corporate needs.
• Actively contribute to the annual business plan preparation, including sales forecasts, campaign calendar, and budget assumptions.

Skills

High-touch sales

HNWI relationships

Consultative selling

Event-led acquisition

Premium patron experiences

Fluent English

Mandarin

Cantonese

Job description

Rosewood Hotel Group in Hong Kong seeks a senior sales professional to drive patronship revenue through high-touch acquisition and retention across luxury memberships and experiences.

You will own end-to-end sales cycles, build a premium engagement journey, leverage events and referrals, and partner with influencers to expand the patron network while delivering exceptional client care.