Healthcare Operations Manager: Centers & Service Excellence

Quality HealthCare Medical Services Ltd; Hong Kong; On-site; HKD 600,000 - 1,200,000; Full time

Job summary

Quality HealthCare Medical Services Ltd in Hong Kong seeks an experienced Operations Leader to drive performance across centres. You will coach Centre Managers, manage KPIs, and elevate service culture while ensuring clinical standards and efficient rosters.

The role emphasizes data-driven decisions, stakeholder influence, and the integration of technology to enhance customer engagement. Strong English and Chinese are required.

Qualifications

• Degree or above in health care management, business administration or a related field.
• 3–5 years’ experience in managing service operations.
• Exposure in medical service industry or retail operations preferred.
• Self-starter with strong written and spoken English and Chinese.
• Analytical mindset with ability to influence stakeholders across teams.

Responsibilities

• Lead, coach and develop Centre Managers / Centre ICs to drive performance, engagement, and service culture.
• Deliver financial and operational targets through KPI reviews and performance management.
• Improve customer experience by boosting NPS, satisfaction, return, and referral rates.
• Optimise workforce planning, including roster efficiency and manpower management.
• Ensure consistent execution of operational and clinical standards through audits and improvements.
• Support business strategy execution and drive operational initiatives across the assigned territory.

Skills

English

Chinese

Mandarin

Analytical skills

Interpersonal skills

Education

Degree or above in health care management or related field

Job description

Quality HealthCare Medical Services Ltd in Hong Kong seeks an experienced Operations Leader to drive performance across centres. You will coach Centre Managers, manage KPIs, and elevate service culture while ensuring clinical standards and efficient rosters.

The role emphasizes data-driven decisions, stakeholder influence, and the integration of technology to enhance customer engagement. Strong English and Chinese are required.