Assistant Manager, Operations

Quality HealthCare Medical Services Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Quality HealthCare Medical Services Limited is seeking an experienced Operations Leader to guide and develop Centre Managers and Centre ICs, driving performance, engagement, and service culture across the network. You will deliver financial and operational targets through KPI reviews and performance management, and improve customer experience through NPS, satisfaction, returns, and referrals.

You will optimise workforce planning, ensure adherence to standards via audits, support strategy

Qualifications

• Degree or above in health care management, business administration or a related field.
• 3 to 5 years' experience in managing service operations.
• Exposure in medical service industry or retail operations is preferred.
• Self-starter, proficient in written and spoken English and Chinese; Mandarin will be an added advantage.
• Strong analytical skills, systematic and methodical in implementing changes.
• Excellent interpersonal skills to influence stakeholders across different teams.
• Proficient in written and spoken English and Chinese.

Responsibilities

• Lead, coach and develop Centre Managers / Centre ICs to drive performance, engagement, and service culture
• Deliver financial and operational targets through regular KPI reviews and performance management
• Drive customer experience by improving NPS, satisfaction, return, and referral rates
• Optimise workforce planning, including roster efficiency, manpower management, and GP/SP engagement and retention
• Ensure consistent execution of operational and clinical standards through audits and process improvement
• Support business strategy execution and drive operational initiatives across the assigned territory
• Leverage technology and AI tools to enhance operations and customer engagement
• Manage operational risks and incidents, and act as key liaison between centres and back office
• Perform other duties as assigned

Skills

Centre management

Performance management

Operational leadership

Analytical skills

Stakeholder influence

Education

Degree in health care management

Job description

• Lead, coach and develop Centre Managers / Centre ICs to drive performance, engagement, and service culture
• Deliver financial and operational targets through regular KPI reviews and performance management
• Drive customer experience by improving NPS, satisfaction, return, and referral rates
• Optimise workforce planning, including roster efficiency, manpower management, and GP/SP engagement and retention
• Ensure consistent execution of operational and clinical standards through audits and process improvement
• Support business strategy execution and drive operational initiatives across the assigned territory
• Leverage technology and AI tools to enhance operations and customer engagement
• Manage operational risks and incidents, and act as key liaison between centres and back office
• Perform other duties as assigned

Responsibilities

• Lead, coach and develop Centre Managers / Centre ICs to drive performance, engagement, and service culture
• Deliver financial and operational targets through regular KPI reviews and performance management
• Drive customer experience by improving NPS, satisfaction, return, and referral rates
• Optimise workforce planning, including roster efficiency, manpower management, and GP/SP engagement and retention
• Ensure consistent execution of operational and clinical standards through audits and process improvement
• Support business strategy execution and drive operational initiatives across the assigned territory
• Leverage technology and AI tools to enhance operations and customer engagement
• Manage operational risks and incidents, and act as key liaison between centres and back office
• Perform other duties as assigned

Requirements

• Degree or above in health care management, business administration or a related field.
• 3 to 5 years' experience in managing service operations.
• Exposure in medical service industry or retail operations is preferred.
• Self starter, proficient in written and spoken English and Chinese, Mardarin will be an added advantage.
• Strong analytical skills to tackle issues, systematic and methodical in implementing changes.
• Excellence interpersonal skills to influence stakeholders acorss different teams.
• Proficient in written and spoken English and Chinese