Head of Private Banking ARM | Platform & Service Excellence

Michael Page (Hong Kong); Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Michael Page (Hong Kong) is assisting a respected financial institution in Hong Kong to appoint a leader for the Assistant Relationship Management (ARM) function within Private Banking. The role leads the ARM team, partners with RMs and senior managers, and oversees onboarding, servicing, and process governance to strengthen frontline support.

You will drive platform improvements, coordinate with Operations, Compliance and Risk, and promote a strong ARM culture across RM teams while ensuring

Qualifications

• Experience in Private Banking or Wealth Management advisable
• Proven ability to lead ARM or frontline teams
• Strong knowledge of client onboarding, accounts maintenance and transaction processes
• Understanding of KYC/AML controls within Private Banking
• Excellent stakeholder management with RM teams and senior management
• Bilingual English/Chinese communication advantageous

Responsibilities

• Lead and develop the ARM team, manage workload allocation and maintain service standards
• Partner with Relationship Managers and Team Heads to provide high-quality support across the client lifecycle
• Oversee client onboarding, account maintenance, documentation, transaction processing and ongoing servicing
• Act as escalation point for complex servicing and coordinate with Operations, Compliance, Risk and other controls
• Drive improvements to front-office workflows and operational processes for efficiency and client experience
• Maintain governance and controls across ARM, ensuring regulatory adherence
• Collaborate on platform initiatives, process transformation and Private Banking projects
• Build a collaborative ARM culture with consistent support across RM teams

Skills

Private Banking

Team Leadership

Stakeholder Management

Onboarding & Servicing

AML/KYC knowledge

English & Chinese communication

Education

Bachelor's degree in Finance/Business

Job description

Michael Page (Hong Kong) is assisting a respected financial institution in Hong Kong to appoint a leader for the Assistant Relationship Management (ARM) function within Private Banking. The role leads the ARM team, partners with RMs and senior managers, and oversees onboarding, servicing, and process governance to strengthen frontline support.

You will drive platform improvements, coordinate with Operations, Compliance and Risk, and promote a strong ARM culture across RM teams while ensuring