Head of Customer Service - IT & Telecom (CX & Ops)

Classy Wheeler Limited; Hong Kong; On-site; HKD 800,000 - 1,200,000; Full time

Job summary

A leading IT & Telecom solutions company in Hong Kong seeks a Head of Customer Service to lead a dynamic team and implement high-quality customer service strategies. This role requires over 10 years of experience in consumer service and at least 8 years in a managerial position. The ideal candidate will possess excellent communication and negotiation skills, be proficient in both English and Chinese, and have strong Microsoft Office skills. Join us to enhance our customer experience and drive service improvement initiatives.

Qualifications

• Over 10 years of solid experience in consumer service including call centre.
• At least 8 years in managerial level.
• Good command of both spoken and written English and Chinese (Putonghua).

Responsibilities

• Lead a team to deliver quality customer service.
• Manage and improve the customer service experience.
• Monitor hotline performance and update procedures.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Education

Degree in Business Administration, Marketing or related

Tools

Microsoft Office (Excel, Outlook, PowerPoint, Word)

Job description

A leading IT & Telecom solutions company in Hong Kong seeks a Head of Customer Service to lead a dynamic team and implement high-quality customer service strategies. This role requires over 10 years of experience in consumer service and at least 8 years in a managerial position. The ideal candidate will possess excellent communication and negotiation skills, be proficient in both English and Chinese, and have strong Microsoft Office skills. Join us to enhance our customer experience and drive service improvement initiatives.