Guest Services Concierge — Elevate Every Guest Experience

Grand Hyatt Hong Kong; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Grand Hyatt Hong Kong is seeking energetic and devoted talents for a full-time Guest Service Associate role. You will deliver exemplary service at the lobby and Concierge, welcome guests, assist with plans and arrangements, and provide valuable information to ensure a memorable stay.

In this role, you will work closely with all hotel teams to craft a seamless guest journey from pre-arrival to departure. Strong communication, hospitality mindset, and teamwork are essential to exceed guest

Qualifications

• Excellent customer service and communication skills.
• Ability to work well in a team and handle guest requests with care.
• Positive attitude and hospitality-driven approach to guest experience.

Responsibilities

• Provide excellent and consistent service to guests in lobby and Concierge areas.
• Greet guests, assist with plans/arrangements, and offer information.
• Collaborate with different teams to ensure smooth guest journey from pre-arrival to post-departure.
• Build rapport with guests and anticipate needs to deliver prompt responses.

Skills

Customer service

Communication

Teamwork

Education

DSE / HKCEE equivalent

Job description

Grand Hyatt Hong Kong is seeking energetic and devoted talents for a full-time Guest Service Associate role. You will deliver exemplary service at the lobby and Concierge, welcome guests, assist with plans and arrangements, and provide valuable information to ensure a memorable stay.

In this role, you will work closely with all hotel teams to craft a seamless guest journey from pre-arrival to departure. Strong communication, hospitality mindset, and teamwork are essential to exceed guest