Overnight Guest Experience Lead

Leadingnation; Hong Kong; On-site; HKD 360,000 - 520,000; Full time

Benefits offered by this job

5-day work week

Public holidays

Annual leave

Wellness rewards

Medical coverage

Job summary

Lanson Place Causeway Bay is seeking a Guest Experience Supervisor - Overnight to lead our Guest Experience team with empathy and heart, delivering unforgettable five-star moments for every guest.

We value 2–5 years of premium hotel experience, familiarity with Infor & Macros or other hotel systems, and fluency in English, Cantonese and Mandarin. Benefits include a 5-day week, 17 public holidays, 12 days annual leave, wellness rewards and comprehensive medical coverage.

Qualifications

• 2–5 years of premium hotel experience.
• Fluent in English, Cantonese and Mandarin.
• Familiar with Infor & Macros or other hotel management systems.

Responsibilities

• Lead the Guest Experience team with empathy and guiding them toward heart-warming five-star experiences.
• Craft authentic connections and elevate service standards for every guest.
• Act as a bridge between guests and the team to ensure guest satisfaction.

Skills

Premium hotel experience

Leadership

Communication

Time management

Tools

Infor & Macros

Job description

Lanson Place Causeway Bay is seeking a Guest Experience Supervisor - Overnight to lead our Guest Experience team with empathy and heart, delivering unforgettable five-star moments for every guest.

We value 2–5 years of premium hotel experience, familiarity with Infor & Macros or other hotel systems, and fluency in English, Cantonese and Mandarin. Benefits include a 5-day week, 17 public holidays, 12 days annual leave, wellness rewards and comprehensive medical coverage.