Guest Experience Lead – Front Desk (Hong Kong)

Hyatt Centric Victoria Harbour Hong Kong; Hong Kong; On-site; HKD 223,000 - 234,000; Full time

Job summary

Hyatt Centric Victoria Harbour Hong Kong is seeking a front desk professional to deliver exceptional guest services, including registration, cashiering, and information provision. You will update guest profiles and respond to enquiries while maintaining high service standards.

The role requires good communication in English and Cantonese, with a minimum of 2 years’ front desk experience; Opera Cloud knowledge is a plus. The position is based in Hong Kong with a monthly salary around 20k–21k HKD.

Qualifications

• Front desk hospitality experience is preferred.
• Minimum 2 years front desk experience.
• Opera Cloud knowledge is a plus.
• Strong command of English and Cantonese.

Responsibilities

• Provide front of house guest services including check-in, cashiering, and information.
• Update guest profiles with personal data, preferences and complaints.
• Address guests' concerns promptly and professionally.
• Maintain service standards to ensure guest satisfaction.

Skills

Front desk experience

Communication skills

English & Cantonese

Tools

Opera Cloud

Job description

Hyatt Centric Victoria Harbour Hong Kong is seeking a front desk professional to deliver exceptional guest services, including registration, cashiering, and information provision. You will update guest profiles and respond to enquiries while maintaining high service standards.

The role requires good communication in English and Cantonese, with a minimum of 2 years’ front desk experience; Opera Cloud knowledge is a plus. The position is based in Hong Kong with a monthly salary around 20k–21k HKD.