Front Office & Guest Services Administrator

Hyatt Centric Victoria Harbour Hong Kong; Hong Kong; On-site; HKD 223,000 - 234,000; Full time

Job summary

Hyatt Centric Victoria Harbour Hong Kong seeks a hotel operations professional to oversee on-day room assignments, inventory control, and pre-blocking for special requests. The role also handles cross-department communications via phone, Teams, and messaging platforms, with responsibility for express checkout and future bookings.

Candidates should have a hotel management qualification, at least two years in a hotel, familiarity with Opera, and strong English and Chinese language skills, with the

Qualifications

• Degree / Diploma holder in hotel management or related discipline.
• 2 years of relevant experience in hotel is preferred.
• Familiar with Opera system will be an advantage.
• Result oriented, team player, self-motivated and can work under pressure.
• Good command of both spoken and written English and Chinese.

Responsibilities

• Review the on-day room assignment.
• Review and manage the room inventory.
• Manage and pre-block the room for special request.
• Handle the communication channels from other department (including calls, Teams, WhatsApp).
• Handle express check out.
• Pre-assign the rooms for the future booking.
• Perform ad-hoc duties as assigned.

Skills

Team player

Self-motivated

Under pressure

English & Chinese

Education

Degree / Diploma in hotel mgmt or related

Tools

Opera system

Job description

Hyatt Centric Victoria Harbour Hong Kong seeks a hotel operations professional to oversee on-day room assignments, inventory control, and pre-blocking for special requests. The role also handles cross-department communications via phone, Teams, and messaging platforms, with responsibility for express checkout and future bookings.

Candidates should have a hotel management qualification, at least two years in a hotel, familiarity with Opera, and strong English and Chinese language skills, with the