Guest Experience Lead | 5-Day Week, Growth & Impact

Dash Living; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Benefits offered by this job

5-Day Work Week

Competitive Salary

Medical Insurance

Startup Impact

Career Progression

Learning Platform

Fringe Benefits & Extra Leave

Job summary

Dash Living Johnston in Wan Chai, Hong Kong, is opening in December 2026 and seeks active individuals to launch daily operations and guest experiences.

You will manage guest services, address inquiries, and coordinate with maintenance and housekeeping to ensure a seamless stay for residents and guests. A 5-day work week, competitive salary, and medical insurance accompany this startup phase.

Qualifications

• Minimum of 1 year working experience in guest service/ concierge/ hospitality sectors.
• Fluent in English and Cantonese; Mandarin is a plus.
• Adapt to change and able to work in a fast-paced environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Operate and support daily activities at the designated property or cluster.
• Engage with tenants to ensure high guest experience.
• Handle guest inquiries, escalations, and emergencies as needed.
• Coordinate reservations, maintenance, and housekeeping with team members.
• Support on weekends and flexible shifts as required.

Skills

Guest service experience

Education

Higher diploma/ Professional Certificate in Hospitality and Tourism Studies

Job description

Dash Living Johnston in Wan Chai, Hong Kong, is opening in December 2026 and seeks active individuals to launch daily operations and guest experiences.

You will manage guest services, address inquiries, and coordinate with maintenance and housekeeping to ensure a seamless stay for residents and guests. A 5-day work week, competitive salary, and medical insurance accompany this startup phase.