Community Specialist

Dash Living Pte. Ltd.; Hong Kong Island; On-site; HKD 201,000 - 246,000; Full time

Benefits offered by this job

5-day work week

Competitive salary

Medical insurance

Career progression

Learning platform

Fringe benefits & extra leave

Job summary

Dash Living is seeking a guest services professional at our Hong Kong property cluster. You will oversee operation and customer support, engage residents, and respond to inquiries with a friendly, service-oriented approach.

The role requires at least 1 year in guest service or hospitality, a higher diploma in hospitality, and fluency in English and Cantonese (Mandarin a plus). We offer a 5-day work week, medical insurance, and opportunities for growth.

Qualifications

• Minimum 1 year working experience in guest service/concierge/hospitality
• Diploma or certificate in hospitality fields
• Able to adapt in a fast-paced environment
• Strong customer service orientation
• English and Cantonese fluency; Mandarin is a plus

Responsibilities

• Operate and support the designated property or cluster
• Engage with tenants and manage inquiries
• Handle escalated and emergency cases
• Be focal point for guest inquiries and reservations
• Coordinate guest service-related issues with housekeeping, maintenance and other teams
• Shift duty may be required (Saturday & Sunday included)
• Other ad hoc tasks as required by direct manager

Skills

English proficiency

Cantonese proficiency

Interpersonal skills

Communication skills

Adaptability

Education

Higher diploma/ Professional Certificate in Hospitality & Tourism

Job description

Dash Living is Asia Pacific’s leading manager & operator of living sector assets in Hong Kong, Singapore, Japan and Australia. In 2025, Dash Living was acquired by Rava Partners, the real estate private equity arm under Hillhouse, further strengthening its growth trajectory and regional expansion plans.

With more than 2,000 rooms currently in our portfolio, Dash creates a global accommodation community through sharing economies, tech, and unique member experiences, empowering living in a connected world. Dash Living manages assets on behalf of renowned real estate investment managers such as BlackRock, Greystar, Schroders, PGIM Real Estate, Hines, and more.

WHAT YOU'LL DO

Responsible for the operation and customer support of the designated property or cluster

Responsible for the tenants engagement of the designated property or cluster

Responsible for customer satisfactions and handling escalated and emergency cases.

Focal point for guest inquiries, traffics & reservations

Coordinate guest service-related issues such as maintenance, reservations and housekeeping with other community team members

Shift duty may be required (Saturday & Sunday included)

Other ad hoc tasks as required by direct manager

WHAT WE'RE LOOKING FOR

A minimum of 1 year working experience in guest service/ concierge/ hospitality sectors

Higher diploma/ Professional Certificate or above in Hospitality and Tourism Studies

Adapt to change and able to work in a fast-paced environment

Passionate about customer service and engagement.

Experience in boutique hotel, serviced accommodation, co-working, membership club, start-up environments will be a plus

Good communication skills, interpersonal skills and a sense of humour is a plus

Proficiency in English and Cantonese. Mandarin is a plus

Fresh graduates are welcomed

WHAT WE OFFER

5-Day Work Week - Enjoy work-life balance with a flexible schedule

Competitive Salary - Rewarding compensation aligned with your experience

Medical Insurance - Comprehensive coverage for your health and well-being

Startup Impact - Leave your fingerprint on a fast-growing company

Career Progression - Grow with us in a dynamic, evolving environment

Learning Platform - A space to perform, learn, and thrive

Fringe Benefits & Extra Leave - Because your time and happiness matter

Central, Central and Western District, HK