Group Learning & Development Manager - Hospitality & Operations

The Executive Centre; Hong Kong; On-site; HKD 900,000 - 1,100,000; Full time

Job summary

The Executive Centre seeks a Group Learning & Development Manager for its Hospitality & Operations division in Hong Kong. This role designs and leads premium training strategies to elevate service standards and align development with business goals, focusing on emotional intelligence and bespoke high-end service delivery.

You will cultivate exceptional talent, build the TEC learning ecosystem (LMS, content management, reporting) and drive global recognition as a premium workspace provider.

Qualifications

• 6–8 years of solid learning and development experience in high-end hospitality.
• Experience in train-the-trainer models and certification is preferred.
• Ability to design, deliver and evaluate training programs.
• Proven capability to travel internationally to support delivery.
• Strong stakeholder management and communication skills.

Responsibilities

• Identify L&D needs across Hospitality & Operations and design ROI-driven solutions.
• Manage annual L&D budget, planning and monitoring expenses.
• Design and deliver in-person and virtual programs for key roles.
• Build and maintain TEC’s virtual learning structure and LMS reporting.
• Travel regularly to key markets to support program delivery.
• Lead SOP-related learning governance and system rollouts.
• Develop departmental trainers with Heads of Hospitality & Operations.
• Own the train-the-trainer framework as the scaling model.
• Promote TEC culture, values and service standards through campaigns.
• Design and manage recognition programs linking performance and learning.
• Partner with educational institutions for branding and learning opportunities.
• Lead team engagement and development initiatives.

Skills

train-the-trainer

leadership

communication

project management

LMS experience

Education

Bachelor's degree in Management or Hospitality

Tools

MS Office

LMS platforms

Job description

Job Summary

The Group Learning & Development Manager for The Executive Centre’s Hospitality & Operations division will drive worldclass member experiences by designing and leading premium training strategies. It will cultivate exceptional talent, elevate TEC’s service standards and align talent development with strategic business goals to sustain the brand’s competitive edge. By creating programmes that focus on emotional intelligence, anticipation of members’ needs and bespoke highend service delivery, this role will help ensure TEC is recognised as a global leader in premium serviced offices, coworking spaces and customised corporate workspace solutions.

Job Summary

The Group Learning & Development Manager for The Executive Centre’s Hospitality & Operations division will drive worldclass member experiences by designing and leading premium training strategies. It will cultivate exceptional talent, elevate TEC’s service standards and align talent development with strategic business goals to sustain the brand’s competitive edge. By creating programmes that focus on emotional intelligence, anticipation of members’ needs and bespoke highend service delivery, this role will help ensure TEC is recognised as a global leader in premium serviced offices, coworking spaces and customised corporate workspace solutions.

Responsibilities

• Identify learning and development needs across different roles within Hospitality & Operations at The Executive Centre, and design targeted solutions that maximise training ROI
• Manage the annual Hospitality & Operations L&D budget, including planning and monitoring monthly training expenses
• Design and deliver in-person and virtual training programmes for key roles (e.g. Office Assistants, Engagement Associates, Engagement Managers, Operations Managers, Heads of Hospitality & Operations and relevant internal stakeholders)
• Build and maintain TEC’s virtual learning structure, including LMS setup, content management, and reporting
• Travel regularly to key markets to support programme delivery and capability building
• Lead SOP-related learning governance by aligning training content with current SOPs, supporting SOP updates, and partnering on system rollouts
• Partner with Department and Regional Operations Heads to identify and develop departmental trainers across Front of House and Back of House
• Own the trainthetrainer framework as the main scaling model for learning across centres
• Promote TEC’s culture, core values and service standards through ongoing training campaigns and initiatives
• Design and manage recognition programmes that link performance, service quality and learning outcomes
• Build and sustain partnerships with educational institutions and community organisations to support branding and learning opportunities
• Lead team engagement and development initiatives as directed by the Head of Hospitality & Operations

Requirements

• A bachelor’s degree holder or above in Management or hospitality-related discipline
• Strong experience in train-the-trainer models; training accreditation or certification is preferred
• At least 6 to 8 years of solid experience in learning and development in the high-end hospitality industry; Similar capacity in a hotel environment is advantageous
• Self-motivated, proactive, well-organized, detail-minded with strong leadership and decision-making skills as well as communication and interpersonal skills
• A strong track record of hands‑on training design, facilitation and evaluation within the high-end service industry, preferably in a luxury hotel environment
• Able to easily establish rapports with various stakeholders internally and externally
• Highly driven and passionate in people development and training to drive business results
• Excellent presentation, business coaching and strong project management skills coupled with the ability to work independently
• Hands‑on experience building virtual learning structures and using LMS platforms
• The ability to travel internationally including but not limited to mainland China and India
• Proficient in MS Office: Word, Excel and PowerPoint, English and at least one other major language for word processing
• Excellent spoken and written English, plus at least one additional language relevant to TEC’s key markets