Ground Operations Agent

Atlas Air; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

Atlas Air Worldwide is seeking a cargo operations professional in Hong Kong to manage loading/unloading, weight/ balance calculations and cargo documentation. You will coordinate with vendors, monitor ramp operations and ensure safety compliance while supporting crew logistics.

The role requires a Diploma or higher, airline experience preferred, and proficiency in English and Chinese. Night shifts are required, and driving license is a plus.

Qualifications

• Diploma or higher in any discipline.
• Knowledge of air freight and terminal operations.
• Experience in airline environment and familiarity with aircraft positions, weight limits and ULD.
• Hong Kong driving license preferred.
• Ability to track multiple issues and coordinate tasks.
• Proficient in English and Chinese (written and spoken).
• Able to work night shifts.

Responsibilities

• Track flight ETA/ETD and analyze data for load plans.
• Calculate weight and balance and monitor cargo build up/break down in warehouse.
• Inspect cargo for safety and compliance with regulations.
• Lead and coordinate with vendors/handlers for loading/unloading and ramp supervision.
• Ensure accuracy of cargo documentation and HAZMAT paperwork.
• Finalize meal orders and logistics for crew.
• Perform other duties as assigned.

Skills

English & Chinese proficiency

Night shift capable

Multitasking

Attention to detail

Strong safety awareness

Team coordination

Education

Diploma or above in any discipline

Tools

SITA

Unit Load Device (ULD)

Flight systems software

Job description

Join Atlas Air Worldwide. Move the World with Us!

At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose.

Position Summary

Performs duties relating to the loading/unloading of aircraft, flight following, customs and cargo handling to ensure that company meets all company and governmental policies and regulations that customers receive quality service.

Major Job Accountabilities

• Track flight with first hand information on Estimated Time of Arrival/ Estimated Time of Delivery (ETA/ETD) and analyze necessary information to determine load plans and handle flight plan request
• Calculate weight and balance and monitor cargo build up/break down in warehouse
• Inspect aircraft cargo and identify unsafe and insecure cargo to address any problems and ensure adherence to aircraft, vehicle and employee safety rules and regulations
• Lead and coordinate with vendor or handlers of and provide directions on handling required, including supervision of loading and offloading, monitor ramp operations when aircraft on ground, etc.
• Ensure accuracy and completeness of aircraft cargo documentation, HAZMAT loading paperwork, notify crew of location and, if necessary, obtain appropriate approvals prior to take-off
• Finalize meal order and cater for logistics arrangements for crew
• Perform other duties as assigned

Qualifications

• Diploma or above in any disciplines
• Knowledge in air freight, terminal operations, flight terminology and processes would be preferable
• Previous airline experience, with good understanding of aircraft positions and heights, aircraft weight limitations, aircraft overhangs, SITA, Unit Load Device (ULD) and flight systems, screens and software is an asset
• Hong Kong Driving License is highly preferrable
• Ability to track and coordinate multiple issues simultaneously
• Good computer literacy and logical mindset
• Passion in aviation industry
• Proficiency in written and spoken English and Chinese
• Able to attend night shift

At Atlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.