Station Representative

Leadingnation; Hong Kong; On-site; HKD 90,000 - 130,000; Full time

Job summary

Atlas Air, Inc. is seeking a high-caliber candidate to join our team as Regional Manager of Customer Service and Support for Asia Pacific. In this role, you will manage customer relationships and ensure delivery of quality service across the region.

The position requires leadership in flight operations support, coordination with handlers, and strict adherence to safety and regulatory standards. Fluency in English and Chinese is preferred, with the ability to attend night shifts.

Qualifications

• Diploma or above in any discipline.
• Knowledge in air freight and terminal operations is preferable.
• Experience in airline industry and understanding of aircraft operations is an asset.
• Hong Kong driving license is highly preferable.

Responsibilities

• Track flight status and manage load plans ensuring timely delivery.
• Coordinate with vendors/handlers for loading/unloading and ramp operations.
• Ensure accurate cargo documentation and safety compliance.
• Lead cross-functional coordination to maintain service quality.

Skills

Multitasking

Computer literacy

Bilingual English/Chinese

Aviation industry passion

Customer service mindset

Education

Diploma or above

Job description

“Atlas Air, Inc., is seeking a high-caliber candidate to join our team as Regional Manager of Customer Service and Support. In this role, you will be responsible for customer relationship management and supporting delivery of quality service for Asia Pacific.

We carry the world. Our mission is to facilitate the global supply chain safely and responsibly. Atlas Air offers aviation solutions to customers globally. Last year, we operated over 63,000 flights, serving more than 300 destinations in 70 countries. Join us as we expand our business and strive to reach new heights.

Are you ready to embark on your new career journey? Are you ready for what tomorrow holds?

Position Summary: Performs duties relating to the loading/unloading of aircraft, flight following, customs and cargo handling to ensure that company meets all company and governmental policies and regulations that customers receive quality service.

Values and Behavioral Standards: To ensure the effective communication and application of company values and behavioral standards, as stated in our company “Code of Conduct” policy, and to respond appropriately in the event of any known departure.

Major Job Accountabilities:

• Track flight with first hand information on Estimated Time of Arrival/ Estimated Time of Delivery (ETA/ETD) and analyze necessary information to determine load plans and handle flight plan request


• Calculate weight and balance and monitor cargo build up/break down in warehouse


• Inspect aircraft cargo and identify unsafe and insecure cargo to address any problems and ensure adherence to aircraft, vehicle and employee safety rules and regulations


• Lead and coordinate with vendor or handlers of and provide directions on handling required, including supervision of loading and offloading, monitor ramp operations when aircraft on ground, etc.


• Ensure accuracy and completeness of aircraft cargo documentation, HAZMAT loading paperwork, notify crew of location and, if necessary, obtain appropriate approvals prior to take-off


• Finalize meal order and cater for logistics arrangements for crew


• Perform other duties as assigned

Qualifications:

• Diploma or above in any disciplines


• Knowledge in air freight, terminal operations, flight terminology and processes would be preferable


• Previous airline experience, with good understanding of aircraft positions and heights, aircraft weight limitations, aircraft overhangs, SITA, Unit Load Device (ULD) and flight systems, screens and software is an asset


• Hong Kong Driving License is highly preferrable


• Ability to track and coordinate multiple issues simultaneously


• Good computer literacy and logical mindset


• Passion in aviation industry


• Proficiency in written and spoken English and Chinese


• Able to attend night shift