Government IT Support Specialist – IBM Notes & End-User Tech

Swing Consulting Ltd.; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A consulting company in Hong Kong is seeking an IT support professional to provide assistance with hardware, software, and networking issues. The role involves supporting IBM Notes Confidential Mail System and offering user support on Office Automation software. Candidates should hold a diploma in a computer-related course and have proven experience in IT support, preferably within government sectors. Relevant IT certifications are favored. This is a great opportunity to grow in a dynamic environment.

Qualifications

• Proven experience of IT support in government sectors.
• Holder of IT related cert (e.g., MCP/MCSA/MCSE/CCNA/CLP/CLS) is preferred.

Responsibilities

• Supporting IBM Notes Confidential Mail System including installation of certificate token.
• Troubleshooting hardware, software, networking and configuration problems.
• User support on Office Automation software.

Skills

IT support

Troubleshooting

User support

Education

Diploma in computer related course

Tools

IBM Notes

Office Automation software

Job description

• Supporting IBM Notes Confidential Mail System (CMSG) including installation of certificate token, CMS plug-in and mail template for IBM Notes users.
• Troubleshooting hardware, software, networking and configuration problems in PCs, notebooks, iPads and iPhones.
• Hardware and software installation in workstations and servers.
• Telephone enquiry support on IT matters.
• User support on Office Automation (OA) software.
• Diploma in computer related course or better qualification.
• Proven experience of IT support in government sectors.
• Holder of IT related cert (e.g., MCP/MCSA/MCSE/CCNA/CLP/CLS) is preferred.