Global Rooms Operations Coordinator

Mandarin Oriental; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Job summary

Mandarin Oriental Hotel Group is seeking a Coordinator, Operations, Rooms to join the Group Operations / Rooms Operations team in Hong Kong. Based at the Hong Kong Corporate Office, the role provides coordination and project support across the global Rooms Operations agenda.

The Coordinator reports to the Group Director of Service Excellence and Rooms. The ideal candidate has around two years of on-property Front Office experience, an undergraduate degree is preferred, and fluent English.

Qualifications

• Fluent spoken and written English.
• Knowledge of Mandarin Oriental Rooms systems.

Responsibilities

• Coordinate and support Rooms Operations initiatives and projects.
• Prepare presentations, documentation and materials for Rooms-related meetings and communications.
• Assist with change management, colleague engagement and cross-portfolio coordination.
• Coordinate property surveys, information gathering and best-practice reviews.
• Support Rooms Opening Excellence activities: tracking, documentation reviews and updates.
• Administer Rooms digital resources and collaboration platforms (Rooms Central, SharePoint, Smartsheet).
• Provide admin support for Rooms platforms and systems (helloMO, HMS, Alliants, Actabl).
• Assist with basic HMS configuration and updates with the Rooms Operations Manager - Systems & Projects.
• Support travel planning, scheduling and hotel communications for the Group Director of Service Excellence and Rooms.
• Coordinate follow-up on team actions and deliverables to ensure on-time completion.
• Liaise with hotels, corporate colleagues and external vendors on Rooms Operations projects.

Skills

English fluency

Front Office knowledge

Education

Undergraduate degree

Job description

Mandarin Oriental Hotel Group is seeking a Coordinator, Operations, Rooms to join the Group Operations / Rooms Operations team in Hong Kong. Based at the Hong Kong Corporate Office, the role provides coordination and project support across the global Rooms Operations agenda.

The Coordinator reports to the Group Director of Service Excellence and Rooms. The ideal candidate has around two years of on-property Front Office experience, an undergraduate degree is preferred, and fluent English.