Global Retail Systems & Infrastructure Lead

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 558,000; Full time

Job summary

A global entertainment solutions provider based in Hong Kong is seeking a Technical Support Team Manager to oversee the Reliability team. This role demands managing technical solutions for stores worldwide, including providing support for Windows and networking issues. The ideal candidate will have experience in technical support team management and possess a strong problem-solving mindset. Excellent communication skills in English are essential, alongside a detail-oriented approach to troubleshooting and improving team performance.

Qualifications

• Experience managing technical support teams is essential.
• Wide-ranging technical knowledge including network infrastructure and workstation management.
• Detail-oriented with the ability to conduct root cause analysis.

Responsibilities

• Manage the Reliability team for technical support in retail stores.
• Evaluate team performance and implement necessary improvements.
• Provide technical solutions for Windows, networking, and hardware.

Skills

Technical support management

Windows expertise

Networking knowledge

Problem-solving

Communication skills

Job description

A global entertainment solutions provider based in Hong Kong is seeking a Technical Support Team Manager to oversee the Reliability team. This role demands managing technical solutions for stores worldwide, including providing support for Windows and networking issues. The ideal candidate will have experience in technical support team management and possess a strong problem-solving mindset. Excellent communication skills in English are essential, alongside a detail-oriented approach to troubleshooting and improving team performance.