Service Manager, Global Private Banking

HSBC; Hong Kong Island; On-site; HKD 600,000 - 900,000; Full time

Job summary

HSBC in Hong Kong is seeking a Service Manager for Global Private Banking. You will manage client relationships, coordinate wealth products, and ensure timely servicing across Retail and GPB channels.

Responsibilities include delivering superior client experiences, collaborating with PBRM, and ensuring compliance with FCC, risk, and regulatory standards. The role requires cross‑cultural communication in Cantonese, English, and Mandarin.

Qualifications

• Bachelor's degree or equivalent experience. Years of proven and progressive financial services, experience working as a Relationship Manager is preferred.
• Customer-centric mindset to understand clients' needs, identify opportunities to offer wealth products and deliver the best client experience
• Able to collaborate with stakeholders and provide one-stop financial solution, expert on branch operations and can manage retail transaction independently
• Strong communication skills - ability to communicate effectively with clients and colleagues at all levels
• Strong skills on sales orientation, networking, and portfolio management skills
• Ability to work independently and as part of a team, with strong work ethic and a willingness to take on additional responsibilities as needed
• Clear view on how to work with FCC, Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
• Able to communicate well in Cantonese, English and Mandarin

Responsibilities

• Deliver the best client experience to clients under the portfolio with both Retail/GPB relationship.
• Collaborate seamlessly with PBRM team for Wealth products across platforms and transfer eligible assets to PB Wealth with client consent.
• Act as the primary point of contact to fulfil transaction banking and servicing needs on Retail side. Responding promptly and effectively to inquiries, and proactively addressing any issues and concerns.
• Promote PB-led activities to ensure opportunities are identified and client needs are met effectively, maximising all available resources.
• Compliance with all the FCC related policies, relevant Group standards including GHO and the Regulatory organization as applied to the implementation of the WPB strategy in their country.

Skills

Customer-centric mindset

Communication skills

Sales-oriented

Portfolio management

Independent worker

Team collaboration

Multilingual communication (Cantonese/

Education

Bachelor's degree

Job description

Overview

Some careers open more doors than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth (RBW) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

Role

We are currently seeking a high calibre professional to join our team as Service Manager, Global Private Banking.

Responsibilities

• Deliver the best client experience to clients under the portfolio with both Retail/GPB relationship.
• Collaborate seamlessly with PBRM team for Wealth products across platforms and transfer eligible assets to PB Wealth with client consent.
• Act as the primary point of contact to fulfil transaction banking and servicing needs on Retail side. Responding promptly and effectively to inquiries, and proactively addressing any issues and concerns.
• Promote PB-led activities to ensure opportunities are identified and client needs are met effectively, maximising all available resources.
• Compliance with all the FCC related policies, relevant Group standards including GHO and the Regulatory organization as applied to the implementation of the WPB strategy in their country.

Qualifications

• Bachelor's degree or equivalent experience. Years of proven and progressive financial services, experience working as a Relationship Manager is preferred
• With a customer centric mindset to understand clients' needs, identify opportunities to offer wealth products and deliver the best client experience
• Able to collaborate with stakeholders and provide one-stop financial solution, expert on branch operations and can manage retail transaction independently
• Strong communication skills - ability to communicate effectively with clients and colleagues at all levels
• Strong skills on sales orientation, networking, and portfolio management skills
• Ability to work independently and as part of a team, with strong work ethic and a willingness to take on additional responsibilities as needed
• Clear view on how to work with FCC, Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
• Able to communicate well in Cantonese, English and Mandarin

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited