Global Payment Operations Lead for Emerging Markets

BetterPaymentNetwork; Hong Kong; On-site; HKD 900,000 - 1,700,000; Full time

Job summary

Better Payment Network (BPN) seeks a Network Payment Operations Lead to design and operate the end-to-end money movement lifecycle across collection, RFI, refunds, FX and settlement. You will manage exceptions, reconciliation breaks and high-risk events while aligning upstream and downstream partners on status signals and controls.

You will build the Payment Operations function, implement daily balance verifications and SLA-driven processes, and translate incidents into robust system-wide

Qualifications

• Hands-on experience in cross-border payments, merchant settlement or global payouts.
• Experience with acquiring, virtual accounts, wallets and clearing/settlement.
• Background in Bank Transaction Banking or cash management helps, with familiarity in PSP settlements.
• Knowledge of reconciliation processes and payment operations across networks is essential.

Responsibilities

• Own the end-to-end operational lifecycle across collection, RFI, refunds, FX and settlement.
• Manage abnormal credits, returns, account freezes, settlement failures and reconciliation breaks.
• Ensure upstream institutions, BPN systems and downstream counterparties maintain consistent transaction and fund status.
• Establish daily reconciliation, balance verification, refund confirmation and pre-settlement controls.
• Define escalation, suspension and recovery rules for high-risk payment events.
• Lead RCA after material incidents and collaborate with Product/Engineering to implement systemic controls.
• Build and develop the Payment Operations team to reduce reliance on product management for routine issues.

Skills

Cross-border payments

Merchant settlement

Global payouts

Acquiring

Virtual accounts

Wallets

Clearing/settlement

Bank Transaction Banking

Cash Management

Payment Operations

PSP Settlement Operations

Reconciliation

E-commerce payments

VASP operations

Job description

Better Payment Network (BPN) seeks a Network Payment Operations Lead to design and operate the end-to-end money movement lifecycle across collection, RFI, refunds, FX and settlement. You will manage exceptions, reconciliation breaks and high-risk events while aligning upstream and downstream partners on status signals and controls.

You will build the Payment Operations function, implement daily balance verifications and SLA-driven processes, and translate incidents into robust system-wide