Global Onboarding & Client Lifecycle Operations Lead

REAP Limited; Hong Kong; Hybrid; HKD 600,000 - 900,000; Full time

Job summary

REAP Limited in Hong Kong is seeking an Onboarding & Client Lifecycle Operations Manager to own client onboarding journeys from application to activation. You will lead a high-performing onboarding team, ensure compliant services, and shape tools and automation for scalable global operations.

Reporting to the Head of Operations, you will balance risk with client experience, drive speed, quality, and market-ready processes across APAC and beyond. Hybrid work options available.

Responsibilities

• Own KYB and onboarding outcomes across our product lines, measured on speed, quality and client experience.
• Hold the operational decisions that balance risk with client experience.
• Treat onboarding speed as a growth lever, working with commercial teams to get the right clients live sooner.
• Run and scale the compliance services Reap offers its clients, turning them into reliable, well-defined products.
• Shape how those services grow alongside new products, markets and partners.
• Act as the business voice for our onboarding technology, setting the direction on what our tools and vendors need to deliver.
• Drive automation and AI adoption so the team spends its time on judgment, not manual checks.
• Define what "good" looks like for onboarding and lifecycle operations across every region, and hold the bar consistently.
• Build the quality, measurement and governance foundations that let operations scale with confidence and stay audit-ready.
• Lead and grow the team directly, and set standards for regional operations leads through a dotted-line relationship.

Job description

REAP Limited in Hong Kong is seeking an Onboarding & Client Lifecycle Operations Manager to own client onboarding journeys from application to activation. You will lead a high-performing onboarding team, ensure compliant services, and shape tools and automation for scalable global operations.

Reporting to the Head of Operations, you will balance risk with client experience, drive speed, quality, and market-ready processes across APAC and beyond. Hybrid work options available.