Global IT Helpdesk Support - Remote & On-Site

RecruitFirst Pte. Ltd; Hong Kong; On-site; HKD 124,000 - 206,000; Full time

Benefits offered by this job

Public transport reimbursement monthly

Yearly increment based on performance

Job summary

RecruitFirst Pte. Ltd. is seeking an IT support specialist to provide technical assistance and user support across the organization. The role involves desktop support, phone system handling, and remote assistance for satellite locations, with daily MIS operations and procurement responsibilities.

Salary offers up to 3,000 SGD monthly basic plus AWS and VB; public transport reimbursement monthly and yearly increments based on performance are provided.

Qualifications

• Relevant studies in helpdesk/IT support.
• At least 1 year of hands-on experience.

Responsibilities

• Assist in daily operations of the MIS department, including problem determination, evaluation, and corrections.
• Phone system support
• Global User Ticket Entry
• User Desktop Support for Costa Rica (Operating System, applications, Hardware, external devices)
• Remote support for Satellite locations (US, Asia, Europe, South America)
• Procurement functions and relationships pertaining to the necessary hardware and software needed to properly maintain company information systems.

Skills

IT support

Customer service

Phone support

Education

Helpdesk/IT support studies

Tools

Remote support tools

Phone systems

Job description

RecruitFirst Pte. Ltd. is seeking an IT support specialist to provide technical assistance and user support across the organization. The role involves desktop support, phone system handling, and remote assistance for satellite locations, with daily MIS operations and procurement responsibilities.

Salary offers up to 3,000 SGD monthly basic plus AWS and VB; public transport reimbursement monthly and yearly increments based on performance are provided.