IT Help Desk Pro: Troubleshooting & User Training

Aptsys Technology Solutions Pte Ltd; Hong Kong; On-site; HKD 185,000 - 277,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development opportunities

Employee benefits

Job summary

Aptsys Technology Solutions Pte Ltd is seeking an enthusiastic and experienced Help Desk IT Support to join our team in Ang Mo Kio. This full-time role focuses on providing timely IT support and troubleshooting for users across hardware, software, and networks.

You will diagnose issues, guide users through solutions, and escalate complex cases to specialists while maintaining thorough records to improve service quality.

Qualifications

• Minimum 1 year of experience in a similar IT support role.
• Strong troubleshooting and problem-solving skills with a keen attention to detail.
• Excellent communication and interpersonal skills to effectively interact with users at all levels.
• Working knowledge of common hardware, software, and network technologies.
• Ability to multitask and prioritise tasks in a fast-paced environment.
• Diploma in Information Technology or a related field.

Responsibilities

• Respond to and resolve incoming IT support requests from users in a timely and efficient manner.
• Diagnose and troubleshoot hardware, software, and network issues.
• Provide step-by-step guidance and training to users on the operation of various IT systems and applications.
• Escalate complex issues to the appropriate technical teams for further investigation and resolution.
• Maintain detailed records of all support activities and incidents.
• Continuously improve IT support processes and procedures to enhance the user experience.

Skills

IT support

Troubleshooting

Customer service

Communication

Education

Diploma in Information Technology or related field

Job description

Aptsys Technology Solutions Pte Ltd is seeking an enthusiastic and experienced Help Desk IT Support to join our team in Ang Mo Kio. This full-time role focuses on providing timely IT support and troubleshooting for users across hardware, software, and networks.

You will diagnose issues, guide users through solutions, and escalate complex cases to specialists while maintaining thorough records to improve service quality.