Global Front Desk & Facilities Lead

Randstad Hong Kong Limited; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Randstad Hong Kong Limited is seeking a proactive Receptionist/Office Manager to deliver a premium guest experience at our Hong Kong office. You will manage the front desk for high-net-worth clients and global stakeholders, handle calls, coordinate catering and office events, and support daily operations.

You will liaise with vendors, monitor office budgets, assist onboarding, maintain supplies, and prepare regular operational reports.

Qualifications

• Minimum 2-5 years of experience in a Receptionist or Office Manager role.
• Previous experience within Banking and Financial Services (BFS) or high-end hospitality is highly preferred.
• Excellent proficiency in English, Mandarin, and Cantonese.(Business Cantonese is essential for interacting with local stakeholders)
• Superior customer service orientation with a polished, highly professional corporate appearance and a warm, welcoming demeanor.
• Proactive attitude with a strong sense of personal ownership over all responsibilities
• Strong organisational and time-management skills with a proven ability to multi-task, plan ahead, establish clear priorities, and meet deadlines in a fast-paced environment.

Responsibilities

• Manage the front desk reception, providing a premium guest experience for high-net-worth clients, global stakeholders, and elite investment professionals.
• Assist in internal engagement events and festive celebrations, including coordinating catered weekly office lunches and managing seasonal gift distribution.
• Handle all incoming calls, general enquiries, and helpdesk facilities requests regarding workplace comfort with professional telephone etiquette.
• Coordinate with external vendors and service providers for routine office maintenance, operational budget monitoring, and timely invoice processing.
• Provide comprehensive administrative support, including managing workstation logistics, desk movements, and on-boarding setups for new hires or internal transfers.
• Monitor and maintain optimal inventory levels for office supplies, stationery, and premium pantry items to ensure a seamless workplace experience.
• Ensure the reception area, open workspace, and meeting rooms are inspected daily and maintained to a world-class corporate standard at all times.
• Support ad-hoc administrative projects and prepare bi-weekly, monthly, or quarterly operational reports to ensure the smooth running of the Hong Kong office.

Skills

Interpersonal Communication

Organisational skills

Administration

Assistant

Education

Associate Degree/Diploma

Job description

Randstad Hong Kong Limited is seeking a proactive Receptionist/Office Manager to deliver a premium guest experience at our Hong Kong office. You will manage the front desk for high-net-worth clients and global stakeholders, handle calls, coordinate catering and office events, and support daily operations.

You will liaise with vendors, monitor office budgets, assist onboarding, maintain supplies, and prepare regular operational reports.