Global Field Service Engineer - Medical Devices (Overseas)

Cornerstone Robotics; Hong Kong; On-site; HKD 400,000 - 560,000; Full time

Job summary

Cornerstone Robotics seeks a field service engineer to travel overseas for after-sales support of medical devices, including on-site installation, commissioning and testing.

You will train customers on operation, collect feedback, manage maintenance plans and parts inventory, and ensure compliance with regulatory requirements while collaborating with sales and support teams.

Fluency in English is required; Cantonese/Mandarin are a plus. Based in Hong Kong with international travel opportunities.

Qualifications

• 2+ years of after-sales or clinical support experience in medical devices.
• Familiar with assembly processes and precautions for mechanical and electronic products.
• Able to read mechanical drawings, 3D diagrams, and hardware circuit diagrams.
• Willing to travel overseas frequently and adapt to different working environments.
• Excellent command of English; Cantonese and Mandarin are a plus.

Responsibilities

• Travel overseas to provide after-sales service for medical devices, including on-site installation, commissioning, and testing of components.
• Explain functions, usage, and installation procedures of components to customers.
• Provide training on operation, pre-surgery prep, and post-surgery disassembly; assist in building localized service capabilities.
• Collect and track customer feedback issues.
• Evaluate damaged components, prepare replacements, and perform repairs within the required timeframe.
• Create maintenance plans and conduct regular system maintenance and inspections.
• Manage after-sales maintenance inventory and storage.
• Assist sales teams with trade shows and customer demonstrations.
• Collaborate with cross-functional teams for smooth handover between technical and case support.
• Ensure all field activities comply with regulatory requirements and maintain service records.

Skills

English proficiency

Reading engineering drawings

Customer communication

Education

Bachelor's degree or above in Mechanical, Electronic, Biomedical Engineering, or related discipline

Job description

Cornerstone Robotics seeks a field service engineer to travel overseas for after-sales support of medical devices, including on-site installation, commissioning and testing.

You will train customers on operation, collect feedback, manage maintenance plans and parts inventory, and ensure compliance with regulatory requirements while collaborating with sales and support teams.

Fluency in English is required; Cantonese/Mandarin are a plus. Based in Hong Kong with international travel opportunities.