Global Customer Support & Data Coordinator

British Council; Hong Kong; On-site; HKD 206,640,000 - 234,192,000; Part time

Job summary

The British Council in Hong Kong is seeking a customer-focused professional to support the Sales & Customer Management team, registering students, managing records, and processing payments. You will respond to inquiries, ensure accurate information, and uphold safeguarding policies in a dynamic environment.

The role emphasizes strong English and Mandarin communication, prior customer service experience, and careful data management using UK Council systems.

Qualifications

• Proficiency in English (written and spoken) is essential.
• Good command of Chinese (Mandarin) for effective communication.
• Experience in a customer service environment with focus on quality.
• Ability to use spreadsheets and ensure accurate data entry and record management.

Responsibilities

• Provide day-to-day operational support to the SCM team and ensure smooth service delivery across touchpoints.
• Register and reserve students in classes, maintain records, and capture information across systems.
• Handle payments efficiently using British Council systems and card machines.
• Deliver high-quality customer service and respond to inquiries professionally and promptly.
• Support safeguarding policies and undertake other duties as assigned by the Line Manager.

Skills

English proficiency

Mandarin Chinese

Customer service experience

Data entry / data accuracy

Education

Bachelor's degree

Tools

Excel

Job description

The British Council in Hong Kong is seeking a customer-focused professional to support the Sales & Customer Management team, registering students, managing records, and processing payments. You will respond to inquiries, ensure accurate information, and uphold safeguarding policies in a dynamic environment.

The role emphasizes strong English and Mandarin communication, prior customer service experience, and careful data management using UK Council systems.