Generalist, Client Services, SME Banking

China, Beijing Branch; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

DBS Bank in Hong Kong is seeking a Customer Service professional to support counter services and respond to daily customer inquiries. You will assist operations to ensure smooth team workflows and coordinate with multiple departments to meet client needs. The role requires adherence to regulatory standards and bank policies.

The ideal candidate has a degree in business/finance, strong communication skills, and a collaborative mindset to work within a busy bank environment at Mira Place Tower A.

Qualifications

• Degree holder in business, economics or finance preferred.
• Strong communication with internal and external departments.
• Good PC skills and teamwork spirit.

Responsibilities

• Provide efficient general counter service and handle daily enquiries with a customer-oriented approach.
• Support operations to facilitate team business and coordinate with various counterparties for customer satisfaction.
• Comply with regulatory requirements and bank policies, lending guidelines and procedures.

Skills

Customer service

Communication

Teamwork

Education

Bachelor's degree in business/economics/finance

Tools

Microsoft Office

Job description

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities:

• Provide efficient general counter service support and handle customers' daily enquiries in responsive and customer-oriented manner
• Provide operation supports to facilitate team business and coordinate with various counterparties to ensure the customers at a satisfactory level
• Comply with all regulatory requirements imposed by regulatory authorities, and policies, standards, lending guidelines and procedures of the Bank.

Requirements:

• Degree holder with majors in business, economics or finance is preferred.
• Ability to communicate with internal and external departments
• Good PC skill and good teamwork spirit

Location:

Mira Place Tower A

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time