General Manager (Upscale Business Hotel)

ConnectedGroup Limited; Hong Kong; On-site; HKD 1,200,000 - 2,400,000; Full time

Job summary

ConnectedGroup Limited seeks a General Manager for an upscale business hotel in Hong Kong. Lead daily operations across rooms, executive services, health club and high-performing F&B outlets to deliver superior guest experiences and strong financial results.

Drive RevPAR, ADR and occupancy while optimizing conference and ballroom revenue. Build owner relationships, manage annual budgets, and mentor a diverse team to uphold service excellence and regulatory compliance.

Qualifications

• 8–10 years of hospitality leadership experience.
• GM/Resident/Hotel Manager experience in upscale, full-service properties.
• Native or native-level English fluency; Cantonese or Mandarin skills are a plus.

Responsibilities

• Oversee daily operations across rooms, suites, executive services, health club, and F&B.
• Drive RevPAR, ADR, occupancy, and GOP margins for large-scale meetings and events.
• Formulate annual budgets, manage capex, and report performance to ownership and board.
• Elevate the guest journey and club lounge offerings for global business/leisure travellers.
• Mentor a diverse team, develop succession plans, and ensure service excellence.
• Ensure compliance with Hong Kong regulations, EH&S standards, and safety policies.

Skills

Operational Leadership

Revenue Management

MICE Sales

Budgeting

Team Leadership

English fluency

Cantonese/Mandarin (adv)

Education

Bachelor's degree in Hospitality Management

Job description

General Manager (Upscale Business Hotel)

Our client is an established regional hospitality group with an expanding portfolio of upscale business hotel sites and brands across key gateway cities in Asia-Pacific. Situated in prime commercial and shopping hubs, their properties seamlessly blend international service standards with dynamic commercial strategies to cater to modern corporate, MICE, and international leisure travelers.

Key Responsibilities

Prime Location Operational Leadership: Oversee all daily operations across rooms and suites, executive services, health club facilities, and high-performing F&B outlets in a centrally located property in Hong Kong

MICE & Financial Performance: Drive RevPAR, ADR, occupancy, and GOP margins while maximizing revenue from extensive grand ballrooms and conference facilities.

Owner Relations & Strategic Planning: Formulate annual operational budgets, manage long-term capital expenditure plans, and deliver regular performance reports to ownership and the board.

Guest Experience & F&B Innovation: Champion continuous elevation of the guest journey, executive club lounge offerings, and food & beverage concepts tailored to global business and leisure travelers.

Talent Development & Culture: Mentor and lead a diverse workforce, establishing robust succession pipelines and fostering a culture of accountability and service excellence across department heads.

Regulatory & Safety Compliance: Ensure total compliance with Hong Kong statutory regulations, environmental health standards, and safety policies.

Candidate Profile

Experience: Minimum 8-10 years of progressive hospitality leadership experience, with at least 3-5 years as a General Manager or Resident/Hotel Manager within a large-scale, upscale business or full-service commercial hotel.

International Track Record: Proven background managing properties in dynamic international gateway cities or major financial centers across Asia, Europe, the Middle East, or North America.

Language Skills: Native or native-level English fluency (spoken and written) is required; professional proficiency in Cantonese or Mandarin is a strong advantage.

Commercial Acumen: Strong financial literacy, revenue management expertise, corporate/MICE sales awareness, and hands-on owner-relations experience.

Location & Mobility: Currently based in Hong Kong or fully open to relocating to Hong Kong (comprehensive international relocation package provided).