General Manager – Dental Group

Private Advertiser; Hong Kong; On-site; HKD 550,000 - 950,000; Full time

Job summary

Private Advertiser in Hong Kong seeks an experienced Operations Manager to lead the Day Procedure Centres, ensuring efficient workflows and exceptional patient experience.

You will develop operational strategies, budgets, and performance initiatives, coordinate clinical and support staff, and drive continuous improvement while maintaining governance and regulatory compliance.

A Bachelor’s degree in Healthcare/Business and at least 3 years of healthcare management experience are required.

Qualifications

• Bachelor’s degree in Healthcare Management or related field.
• Minimum 3 years’ management experience in healthcare settings.
• Sound understanding of healthcare operations, governance and regulatory compliance.
• Proven experience leading multidisciplinary teams and driving operational excellence.
• Strong communication, interpersonal and problem-solving skills.
• Organised, adaptable and results-oriented with ability to manage multiple priorities.

Responsibilities

• Lead and oversee the daily operations of the Day Procedure Centres to ensure efficient workflows and high-quality service delivery.
• Develop and implement operational strategies, budgets, business plans, and performance initiatives.
• Act as the key communication link among patients, clinic staff, attending dentists and specialists to resolve issues and enhance collaboration.
• Lead, mentor, and develop multidisciplinary teams through workforce planning, recruitment, and training.
• Ensure compliance with clinical governance, quality assurance, patient safety, accreditation standards and regulatory requirements.
• Establish and monitor operational and clinical standards through audits, risk management and continuous improvement.

Skills

Healthcare management

Leadership

Stakeholder management

Data analytics

Education

Bachelor's degree in Healthcare Management

Tools

Data analytics tools

Job description

Company Description:

We are a specialized clinic focused on advanced dental implantology and surgical procedures. The centre is dedicated to delivering high-quality patient care through modern treatment techniques, comprehensive diagnostics, and a multidisciplinary clinical team. Operations emphasize safety, clear communication, and a supportive environment for both patients and staff. The clinic values continuous improvement, professional development, and efficient practice management to ensure a smooth patient experience. Team members are encouraged to contribute ideas that enhance clinical outcomes and operational excellence.

Key Responsibilities

Lead and oversee the daily operations of the Day Procedure Centres to ensure efficient workflows, high-quality service delivery, and an exceptional patient experience.

Develop and implement operational strategies, budgets, business plans, and performance initiatives to achieve organisational objectives and sustainable growth.

Act as the key communication link among patients, clinic staff, attending Dentists, Specialists, and other stakeholders to resolve operational issues, enhance collaboration, and ensure service excellence.

Lead, mentor, and develop multidisciplinary teams through effective workforce planning, recruitment, performance management, training, and employee engagement initiatives.

Ensure compliance with clinical governance, quality assurance, patient safety, accreditation standards, licensing requirements, and all applicable regulatory requirements, including preparation for inspections and audits.

Establish and monitor operational and clinical standards through regular audits, performance reviews, risk management activities, incident investigations, and continuous process improvement initiatives.

Manage financial performance, resource allocation, procurement, and operational risks, while serving as the primary liaison between the Centre and back-office support functions.

Leverage technology, digital solutions, data analytics, and AI tools to enhance operational efficiency, patient engagement, decision-making, and continuous improvement across the organisation.

Qualifications

Bachelor's degree in Healthcare Management, Business Administration, Healthcare Administration, Nursing, Public Health, or a related discipline.

Minimum 3 years' management experience in a healthcare, dental, medical centre, ambulatory care, day procedure centre, or hospital environment.

Sound understanding of healthcare operations, clinical governance, quality management, accreditation standards, and regulatory compliance.

Proven experience leading multidisciplinary teams and driving operational excellence.

Strong communication, interpersonal, stakeholder management, and problem-solving skills.

Organised, adaptable, and results-oriented with the ability to manage multiple priorities effectively.