Full Time Sales Advisor (Pacific Place, Admiralty)

COS; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Benefits offered by this job

Employee discount

Thirteenth month bonus

Clothing allowance

Annual leave 14-20 days

Medical insurance

Birthday Leave

Sales bonus

Job summary

COS Hong Kong is seeking a personable Sales Advisor to greet customers and embody the brand’s luxury aesthetic on the shop floor. You will assist at the cash desk, manage stock, process deliveries and merchandise the latest garments with warmth and attention to detail.

Experience in customer service is welcome but not required; the role rewards enthusiasm, strong communication, and a willingness to learn about fabrics and fashion trends.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Responsibilities

• Greet customers and provide high-level service on the shop floor.
• Assist at the cash desk, fitting rooms and throughout the shop floor.
• Process deliveries, replenish stock and merchandise the latest garments.
• Create welcoming experiences and collaborate with your team to uplift and inspire customers.

Skills

Customer-focused

Adaptable & flexible

Proactive & action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

Job description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they’re not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience.
• Confident in offering customers advice on fashion trends, materials, sizing etc.

Additional Information

When you join COS, you will be supported and encouraged by your team from your very first day. In addition to this you will also receive lots of fantastic benefits including

• Employee discount
• Double pay - thirteenth month bonus
• Clothing allowance
• 14-20 days Annual Leave
• Medical insurance
• Birthday Leave
• Enjoy a competitive monthly bonus based on meeting sales targets