Full Time Sales Advisor (Harbour City)

COS; Hong Kong; On-site; HKD 100,000 - 180,000; Full time

Benefits offered by this job

Thirteenth month bonus

Clothing allowance

Medical insurance

Quarterly bonus

Job summary

COS is seeking a Sales Advisor in Hong Kong to greet customers and embody our luxury brand. You will deliver high-level service, assist at the cash desk, manage fitting rooms, and merchandise on the shop floor while processing deliveries and replenishing stock.

Experience in customer service is nice to have but not mandatory, with emphasis on warmth, enthusiasm, and teamwork. You will join a team that values genuine assistance and proactive service to uplift and inspire the customer journey,

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Responsibilities

• Greet customers and embody COS heart, delivering warm, welcoming service.
• Provide high-level service at every turn from conversations to checkout, fittings, and in-store interactions.
• Assist at the cash desk, fitting rooms and throughout the shop floor.
• Process deliveries, replenish stock and merchandise the latest garments on the shop floor.
• Collaborate with your team to create moments that matter for customers, uplifting their shopping journey.

Job description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Additional Information

When you join COS, you will be supported and encouraged by your team from your very first day. In addition to this you will also receive lots of fantastic benefits including

• Double pay – thirteenth month bonus
• Clothing allowance
• Medical insurance
• Quarterly incentive bonus