Front Office Operations Manager - Rooms

Mandarin Oriental Group; Hong Kong; On-site; HKD 424,000 - 725,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Competitive salary and benefits

Job summary

Mandarin Oriental Hotel Group in Hong Kong is seeking an Assistant Manager / Manager, Operations, Rooms to support Front Office standards and front-of-house systems across its global hotels.

The role is open at Assistant Manager or Manager level, determined by experience. You will lead Rooms Operations activities for pre-openings, contribute to SOP adoption, and manage regional communications with Front Office Leaders and vendors.

Qualifications

• At least three years' on-property experience in a Front of House department.
• Ability to learn Mandarin Oriental Rooms systems quickly.
• Ability to produce high-quality SOPs and manuals.
• Fluent English and proficient with common computer programs.
• Effective communication and coaching with hotel leaders, stakeholders and vendors.

Responsibilities

• Support communication and implementation of new Rooms Operations strategies across hotels.
• Lead Rooms Operations activities for hotel pre-openings, including process reviews and SOP adoption.
• Manage rollout and queries of operational systems and vendor relationships.
• Review and create Rooms Operations materials such as SOPs and guidelines.
• Monitor front of house standards and coordinate with Service Excellence for improvements.
• Coordinate regional calls to share insights and support talent transfers.

Skills

Front of House experience

SOP writing

Communication skills

English fluency

Vendor management

Education

Undergraduate degree

Tools

Ask Away

Concierge apps

MS Office

Job description

Mandarin Oriental Hotel Group in Hong Kong is seeking an Assistant Manager / Manager, Operations, Rooms to support Front Office standards and front-of-house systems across its global hotels.

The role is open at Assistant Manager or Manager level, determined by experience. You will lead Rooms Operations activities for pre-openings, contribute to SOP adoption, and manage regional communications with Front Office Leaders and vendors.