Front-of-House Supervisor & Guest Experience Lead

The Silveri Hong Kong – MGallery; Hong Kong; On-site; HKD 179,000 - 212,000; Full time

Job summary

The Silveri Hong Kong – MGallery is seeking a full-time restaurant operations professional based in Hong Kong. You will supervise the daily team, ensure restaurant cleanliness, and deliver excellent service to guests, handling inquiries and complaints with a warm welcome to patrons.

You will also manage reservations, handle reception duties, and perform related administrative tasks to support smooth restaurant operations.

Qualifications

• Good team player and able to work under pressure.
• Excellent communications & interpersonal skill.
• Fluent in English, Cantonese

Responsibilities

• Supervisethe team in daily operations
• Ensure tidiness and cleanliness ofthe restaurant
• Provide excellent customer services, including enquiriesand complaint handling
• Provide a warm welcome to all restaurant patrons and escort them to the dining area
• Handling administrative/paperwork duties
• Manage of reservations and reception ofrestaurant

Skills

Teamwork

Interpersonal skills

Fluent English

Cantonese

Education

DSE / Form 5-7

Job description

The Silveri Hong Kong – MGallery is seeking a full-time restaurant operations professional based in Hong Kong. You will supervise the daily team, ensure restaurant cleanliness, and deliver excellent service to guests, handling inquiries and complaints with a warm welcome to patrons.

You will also manage reservations, handle reception duties, and perform related administrative tasks to support smooth restaurant operations.