Front Desk Supervisor - Guest Experience Leader

Holiday-In; Hong Kong; On-site; HKD 290,000 - 402,000; Full time

Benefits offered by this job

Duty meal

Medical & dental

Discretionary bonus

Birthday leave

Job summary

Holiday-In in Hong Kong is seeking a Senior Housekeeping Supervisor to oversee daily housekeeping operations in a luxury hotel environment. The role involves supervising associates, addressing customer concerns, and coordinating special requests to ensure top service standards.

The ideal candidate has hotel experience and a track record of leadership; opportunities for career growth within a major international hotel group are highlighted, with competitive benefits and a discretionary bonus.

Responsibilities

• Address customer concerns and complaints
• Supervise associates in their assigned job duties
• Manage and pre-block the room for special request
• Great prospect for career growth

Job description

Holiday-In in Hong Kong is seeking a Senior Housekeeping Supervisor to oversee daily housekeeping operations in a luxury hotel environment. The role involves supervising associates, addressing customer concerns, and coordinating special requests to ensure top service standards.

The ideal candidate has hotel experience and a track record of leadership; opportunities for career growth within a major international hotel group are highlighted, with competitive benefits and a discretionary bonus.