Front of House / Floor

Chico Hill Limited; Hong Kong Island; On-site; HKD 83,000 - 165,000; Part time

Job summary

Chico Hill Limited on Hong Kong Island seeks a friendly Front of House staff member for a part-time role. You will greet guests, seat them, take orders, and ensure a polished dining experience while maintaining high service standards.

The role requires strong communication, multitasking ability, and reliable shifts including evenings and weekends. Training on wine, spirits and cocktails is provided if needed for service excellence.

Qualifications

• Experience in waiting or front-of-house roles preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Professional appearance and customer service orientation.
• Flexible to work evenings, weekends, and public holidays.

Responsibilities

• Greeting guests warmly and seating them according to protocols.
• Taking food and beverage orders with knowledge of menu items.
• Serving food and beverages professionally and promptly with good presentation.
• Ensuring glassware, cutlery and crockery are clean and replenished.
• Clearing tables efficiently while engaging with guests.
• Processing payments and operating the POS system accurately.
• Responding to guest requests and addressing concerns professionally.
• Maintaining a clean, hygienic dining environment at all times.
• Collaborating with kitchen and bar staff to ensure smooth service.
• Upholding food safety and hygiene standards.

Skills

Guest service

Communication

Interpersonal skills

Teamwork

Tools

POS systems

Job description

About the role
We are seeking an enthusiastic and professional Front of House / Floor staff member to join the team at Chico Hill Limited. This is a part-time position based on Hong Kong Island. As Front of House staff, you will be the face of our establishment, creating memorable experiences for our guests whilst maintaining the highest standards of service excellence. This role is essential to delivering an exceptional dining experience and upholding the reputation of our venue.

Key responsibilities

Greeting guests warmly upon arrival and seating them in accordance with restaurant protocols and guest preferences

Taking food and beverage orders accurately and clearly, with knowledge of our menu offerings and recommendations

Serving food and beverages in a professional and timely manner whilst maintaining impeccable table presentation

Ensuring all glassware, cutlery and crockery are clean, properly positioned and replenished throughout the meal service

Clearing tables efficiently and discreetly whilst maintaining conversation and attentiveness to guest needs

Processing payments and operating the point-of-sale system accurately

Responding promptly to guest requests and addressing any concerns with professionalism and courtesy

Maintaining a clean, organised and hygienic dining environment at all times

Collaborating with kitchen and bar staff to ensure smooth service flow and guest satisfaction

Upholding food safety and hygiene standards in accordance with all relevant regulations

What we're looking for

Previous experience in waiting or front-of-house roles within a hospitality setting is highly desirable

Excellent communication and interpersonal skills with a natural ability to engage with diverse guests

Strong attention to detail and organisational abilities to manage multiple tables simultaneously

Professional appearance and demeanour with a commitment to outstanding customer service

Physical stamina and the ability to work effectively during busy service periods

Basic knowledge of food and beverage service standards, including understanding of wine, spirits and cocktails (training provided if necessary)

Flexibility and reliability, with the ability to work part-time shifts including evenings, weekends and public holidays as required

Positive attitude, team-focused mentality and willingness to support colleagues

Familiarity with point-of-sale systems and till operation