Front Office Leader - Guest Experience & Operations

Renaissance Hotels; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Renaissance Hotels in Hong Kong is seeking a Management-level Front Office leader responsible for Bell Staff, Switchboard, Front Desk and Gift Shop operations. As a department head, you will guide managers and staff to execute front office procedures while striving to improve guest and employee satisfaction and the department's financial performance.

Education requirements include a high school diploma or GED with 4 years in guest services, or a 2-year degree with 2 years of related experience.

Qualifications

• High school diploma or GED required with 4 years of guest services/front desk experience.
• Alternative: 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration or related major with 2 years experience.

Responsibilities

• Lead front office operations including Bell Staff, Switchboard, Guest Services/Front Desk and Gift Shop.
• Direct and develop front office staff to improve guest satisfaction and financial performance.
• Set goals, monitor performance, and manage day-to-day operations.
• Ensure adherence to Front Office policies and SOPs and handle guest issues promptly.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Renaissance Hotels in Hong Kong is seeking a Management-level Front Office leader responsible for Bell Staff, Switchboard, Front Desk and Gift Shop operations. As a department head, you will guide managers and staff to execute front office procedures while striving to improve guest and employee satisfaction and the department's financial performance.

Education requirements include a high school diploma or GED with 4 years in guest services, or a 2-year degree with 2 years of related experience.