Forward Deployed Engineer: End-to-End Customer Solutions

Fano (Fano Labs); Hong Kong; On-site; HKD 700,000 - 1,100,000; Full time

Job summary

Fano Labs is seeking a Forward Deployed Engineer to join its Customer Success team in Hong Kong. You will own both the discovery and build phases, translating customer needs into deployable configurations and integrations with the Fano product.

You will work at the intersection of product engineering, customer success, and operations, collaborating with the Engagement Manager and Solution Architect to ensure end-to-end project success.

Qualifications

• 3–6 years combining hands-on technical delivery with requirements discovery or business analysis.
• Experience with conversational AI, speech analytics, or NLP products.
• Strong proficiency in Python and Golang, and familiarity with REST APIs and data formats.
• Working knowledge of SQL and at least one cloud platform (AWS, GCP, or Azure).

Responsibilities

• Lead requirements discovery directly with the customer and build prototypes when needed.
• Configure the Fano product to align with specifications and write configuration docs.
• Develop production-grade integration code to connect to customers' systems and test thoroughly.
• Own project scope, plan, milestones, risks, and hand over to Production Support after launch.

Skills

Python

Golang

SQL

REST APIs

NLP

AWS

Tools

Kubernetes

Docker

Linux

Job description

Fano Labs is seeking a Forward Deployed Engineer to join its Customer Success team in Hong Kong. You will own both the discovery and build phases, translating customer needs into deployable configurations and integrations with the Fano product.

You will work at the intersection of product engineering, customer success, and operations, collaborating with the Engagement Manager and Solution Architect to ensure end-to-end project success.